Senior Specialist, AR at GXO Logistics, Inc. (Charlotte, NC)

| Charlotte, NC
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Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

Logistics done differently.

At XPO Logistics, we believe that positive financial results are what fuel our growth and keep us at the top of our industry. As the Senior Specialist, Accounts Receivable, you will be responsible for the daily management of a dedicated portfolio of the highest-level key customers defined by complexity, volume, credit exposure/risk and/or other factors. You'll focus on maximizing cash collection by analyzing account performance, improving the status of delinquent accounts and communicating with internal and external customers to increase cash flow and reduce risk. If you're excited by the challenge of connecting with clients, building relationships and seizing opportunities, take your career to the next level with XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:
  • Build strong relationships and foster effective communication with customers, sales and BU leadership
  • Maintain daily communication with customers via email and phone regarding payment status
  • Conduct and interpret complex research, analyze trends to improve customer payment performance
  • Analyze trends and identify opportunities for process improvement within assigned portfolio
  • Collaborate with customers within and outside the organization to resolve disputes
  • Leverage collection software (HRC) and Microsoft Excel (pivot tables, v-lookups) to meet goals
  • Prepare credit memos, check requests and write-offs for credit management approval
  • Develop and track action plans to meet monthly individual and team goals
  • Maintain account/invoice-level notes

What you need to succeed at XPO:

At a minimum, you'll need:
  • 2 years of cash applications and commercial collections experience

It'd be great if you also have:
  • Associate degree in Business or Accounting, or equivalent related work or military experience
  • Previous collection software experience (HighRadius, Get Paid, etc.)
  • Oracle, SAP, or Power BI experience
  • Experience with online banking, lockbox and customer payments
  • The ability to identify opportunities to increase accuracy and optimize resources, as well as develop, recommend and implement solutions
  • Prior exposure to management of large (high volume) AR accounts within a portfolio and improving/sustaining such an account for an extended period of time
  • Development of individual analysis on various accounts to assist in management of larger customers with increasing accuracy and efficiency via software tools (i.e. Pivot Tables, V/H-Lookups in Excel)
  • Prior knowledge of interaction between Collections and other business segments in order to leverage insight and understanding of larger customers (working with Billing, Pricing, Sales, Customer Service).

Be part of something big.

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here.

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Nearest Major Market: Charlotte
Job Segment: Database, ERP, Oracle, Accounts Receivable, Outside Sales, Technology, Finance, Sales
More Information on GXO Logistics, Inc.
GXO Logistics, Inc. operates in the Logistics industry. The company is located in Greenwich, CT. GXO Logistics, Inc. was founded in 2021. It has 10001 total employees. To see all 147 open jobs at GXO Logistics, Inc., click here.
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