Senior Revenue Operations Analyst (Remote - Mexico) at BigCommerce

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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

Our Senior Revenue Operations Analyst (Cross Sell) will support the entire Cross Sell team that is solely responsible for the adoption of valuable solutions and professional services for our merchants. This role will have a deep knowledge of how our different sales teams can impact incremental revenue and participate in several departments' programs as it pertains to Cross Sell. This includes supervising various programs from A to Z with continuous read outs of KPI’s and progress along the way. This role will be making recommendations on how to be efficient within our current set up and tools to build visibility and program success. 

**Please submit your resume in English for review.**

What You’ll Do:
  • Establish a positive relationship with senior leaders throughout the company, serving as a subject matter authority in understanding key challenges and business opportunities, as well as providing insightful recommendations in a fast paced environment as it pertains to the “upsell/cross sell” revenue stream
  • Lead the creation of new and existing reporting for the business unit revenue goals and client success metrics set for Cross Sell programs inclusive of forecasting, revenue booked, billed and revenue recognition tracking 
  • Collaborate with selling, marketing and delivery teams to report on specific departmental critical metrics of current marketing and sales motions that drive revenue and cross sell adoption
  • Measure and report on the status of new product launches  and Professional Services programs as they enter in the Cross Sell Program; bring key individuals together for action plans to either course-correct or accelerate activity based on results; provide analysis and recommendations for improvements
  • Master Salesforce reporting and processes as it pertains to sales referrals, pipeline and revenue readouts
  • Be responsible for the communication and program changes to cross functional departments to keep Cross Sell top of mind and partners aware of the constantly evolving business or processes
  • Lead the data points and readouts and participate in executive reviews for discussion of  revenue,  metrics, projects in flights, enablement needs and upcoming resourcing/project requests
  • Create, handle and update all program, enablement and reporting documentation in company-wide used collaboration tools (Confluence, GURU)
  • Partner with multiple cross channel departments and assist with reporting needs, questions and insights on systems such as Tableau and Salesforce
  • Assist with tools usage, set up and workflows such as Groove, Confluence, and Gainsight; recommend proper tools to optimize the sales the referrals process for the Client Development team
Who You Are:
  • 5+ years related professional experience, including 2+ years in sales operations in a high volume, fast-paced environment.
  • 4+ years in Salesforce processes, tracking, reporting. Including ability to create, handle and manipulate  reports within Salesforce. Must be proficient in Salesforce reporting and dashboard management. 
  • Proven success with end-to-end process design, rollout, and project management
  • Technically-savvy and also experienced with spreadsheet software and interpreting business intelligence reports.
  • Bachelor’s degree, ideally in business or similar field preferred
  • Experience within a SaaS platform or eCommerce organization driving adoption of a SaaS-based solution with Partners and their clients preferred.
  • Organized - You can marshal the resources you need to get things done, simultaneously handle multiple priorities and/or projects, and deliver key landmarks on time
  • A Planner - You have strong attention to detail, accurately scope out the length and difficulty of tasks and projects, anticipate and adjust for problems and roadblocks, and easily develop and maintain schedules
  • Master Communicator - You provide the information to the right people at the right time in the right way, adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization); excellent communication (written and verbal), presentation, and client/partner relationship skills are essential
  • Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members
  • Systems-thinker - You approach problem-solving with an eye for mechanisms, incentives, and systematic solutions
  • Thorough- You are capable of dissecting the nuances of any project, when necessary, and recognize how critical it is to ensure that the small details are in line with the overall objectives
  • Driven - You are bottom-line oriented, can be counted on to exceed goals, and are constantly pushing yourself and others for results
  • Eye For Business - You know how businesses work, keep up with relevant practices and trends, and know the competition
  • Composed - You are cool under pressure, expertly mature, and know-how to remain collected and focused in a fast-paced, high pressure, dynamic environment
  • Flexible - You not only cope with change, but you also grow with it and can shift gears comfortably
  • Fluent in English
  • Our ideal candidate will reside in Mexico City, Mexico, Guadalajara, Mexico, or any major city within Mexico



Diversity, Equity & Inclusion at BigCommerce
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

What are BigCommerce Perks + Benefits

Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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