At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Introducing Our Hybrid Working Model

As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.

OVERVIEW

The past few years at Instacart have been an absolute whirlwind. During that time, Instacart has more than doubled its valuation to become one of the most highly-valued private companies in the U.S. If you enjoy working on complex issues and managing teams full of wonderful, smart and hardworking people, then please read on!

ABOUT THE JOB

As the leader of Billing, you will oversee a manager group that is covering all order entry, invoicing, and customer inquiry operations as well as other workflows around the quote to cash process. In addition to your managerial responsibilities, you will:
Own developing and documenting controls and procedures surrounding our multiple process flows.
Own M&A Billing integrations
Be the primary Billing stakeholder in cross functional decision making.
Be a point of executive and leadership escalations for all Billing related items.
Work collaboratively and build strong relationships across the organization with Sales, Business Development, and Data teams.
Own metrics reporting to support the company’s business objectives

ABOUT YOU

Excited about working in a high growth very dynamic company environment
Exceptional written and verbal communication skills using a variety of communication channels
Consistent and appropriate sense of urgency combined with proper discretion in resolving issues
More than 10+ years’ experience in one or more of the following areas or combination thereof: Order to Cash, Billing, and/or Accounts Receivable functions
You have a proven track record of leadership, influence, and set clear directions while constantly demonstrating the utmost integrity
Bachelor’s Degree or higher, (Finance or Accounting preferred)
10+ years’ professional experience
Prior experience managing a large team (10+) which includes direct and indirect reports
Experience with customer relationships, handling of billing/invoicing issues is required.
Experience with GL systems, CRM systems, and strong Microsoft Excel skills.
Extensive experience with big data and process automation

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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Candidate Location Eligibility:

San Francisco, CA

Technology we use

Engineering

- GolangLanguages
- JavascriptLanguages
- PythonLanguages
- RubyLanguages
- SwiftLanguages
- TypeScriptLanguages
- ReactLibraries
- ReduxLibraries
- Ruby on RailsFrameworks
- PostgreSQLDatabases

Jennifer Sutton

Senior Director, Diversity, Equity & Belonging

GALVANIZING PROGRESS

A team that practices what they preach

Sutton steers a data-driven DEB strategy anchored by four pillars: workforce equity, workplace belonging, responsible citizenship and product inclusion. She embraces authenticity and champions uncomfortable but necessary conversations. “If we’re standing for anti-racist beliefs in our society, we need to be sure that none of those biases show up at work, in how we assess talent and as we build our business model," she said.

We truly believe that when people show up as their true selves and can lean in, it makes us a more innovative organization where we can move more quickly and ultimately be a stronger business.

Jamie Lancaster

Workplace Events Manager

FUELING CONNECTIONS

Uniting colleagues through shared passions

Lancaster works with Instacart ERGS through his events-focused role. He also co-leads its LGBTQIA+ ERG, Rainbow Carrots. “We’ve made efforts towards allyship, inclusivity and amplifying intersectional voices of the LGBTQIA+ community,” he said. Pride Month events (themed “Community: Connectedness in our now Virtual World”) included a fundraiser for nonprofit Rainbow Railroad, a Gin and Gender class, and guest speakers.

My involvement with the Rainbow Carrots ERG has given me the opportunity to influence the voice of LGBTQIA+ community on a corporate level and educate others in meaningful ways — providing a list of actionable items that speak to the difference between advocacy and allyship.

Xiao Guo

Director of Engineering

INVESTING IN OTHERS

A culture that is empowering for all

“I am passionate about empowering, mentoring and uplifting women in tech,” Guo said. A co-lead of Instacart’s largest ERG, [email protected], she curated programming for Women’s History Month that included leadership talks and a “Rock Your Review” workshop. Additionally, she launched and leads the ERG’s engineering mentorship program aimed at sharpening participants’ technical skills and fueling career progression.

Many women and allies have mentored me throughout my career. I want to pay this mentorship forward and pass it on to the next generation of women in tech.

What are Instacart Perks + Benefits

Instacart Benefits Overview

Health & Wellbeing
At Instacart we offer generous employer contributions to healthcare for comprehensive medical, dental, vision and mental health. From flu-shot clinics to “take what you need” time off, we provide a holistic approach to supporting our employees' physical and emotional well being.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture

Volunteer in local community

Our social impact program, Instacart Serves, aims to nourish our communities by helping to remove barriers to food access and enrich the lives of our communities through an annual volunteer week.

Partners with Nonprofits

Instacart is committed to supporting the communities we serve and we are proud to team up with our giving partner Feeding America to combat food insecurity.

Friends outside of work

Eat lunch together

Intracompany committees

Team owned deliverables

Group brainstorming sessions

Open office floor plan

Diversity

Unconscious bias training

We require all Instacart employees to complete a mandatory unconscious bias training. Our employee resource groups have also partnered together to launch a diversity and training program.

Diversity Employee Resource Groups

At Instacart, we have five active Employee Resource Groups (ERGs): Nightshades (our Black ERG), Rainbow Carrots (our LGBTQ+ ERG), Saźon (our Latinx ERG), [email protected], and [email protected]

Hiring Practices that Promote Diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Wellness Programs

Team workouts

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

Company Equity

Match charitable contributions

Child Care & Parental Leave Benefits

Generous Parental Leave

We offer 12 weeks of paid parental leave for employees who become parents (through birth, adoption, or foster care) to support them and their families as they take on their new role as a parent.

Flexible Work Schedule

As a company, we’ve adopted a set of guidelines for managers to help accommodate caregivers on their teams including offering flexible schedules and extra time blocks throughout the day.

Family Medical Leave

Adoption Assistance

We provide Family Planning benefits for all types of families, including but not limited to fertility planning, surrogacy support, adoption services, care navigation, and reproductive technology.

Company sponsored family events

We partner with our [email protected] community to host virtual events and programming for families such as cooking classes, arts and craft kits delivered, and magic shows over Zoom.

Vacation & Time Off Benefits

Unlimited Vacation Policy

Paid Holidays

Perks & Discounts

Casual Dress

Commuter Benefits

Company Outings

Free Daily Meals

Game Room

Stocked Kitchen

Happy Hours

Relocation Assistance

Home Office Stipend for Remote Employees

We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.

Professional Development Benefits

Job Training & Conferences

We offer free Udemy subscriptions for every employee to allow them to develop new skills and foster existing ones by enrolling in a wide array of courses. We also have a dedicated L&D Team.

Tuition Reimbursement

Diversity Program

Lunch and learns

Cross functional training encouraged

Promote from within

Online course subscriptions available

Customized development tracks

Additional Perks + Benefits

Our programming and benefits are constantly evolving to meet the needs of our growing team. We introduce new benefits each year, and add new programs to celebrate cultural heritage, give back to the community, and celebrate our teams.

Our Instacart Serves social impact program is one of the most active across the company. We aim to nourish our communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns.

The Instacart Serves program focuses support across 3 main areas:

- Food Insecurity: The majority of our philanthropic support is dedicated to helping to remove barriers to food access and hunger relief with our primary giving partner, Feeding America. We recognize that food insecurity disproportionately affects diverse communities and we also work to raise awareness for this growing inequity.

- Supporting Traditionally Marginalized Communities: We are committed to standing up for injustice and equity, supporting organizations that challenge economic justice, and uplifting traditionally marginalized communities.

- Disaster Relief: In the event of natural disasters which severely impact the communities we serve, we provide disaster relief through financial or grocery donations to centers and organizations supporting evacuees and first responders.

View full list of perks + benefits

An Insider's view of Instacart

What’s the vibe like in the office?

Family—its what I think of when someone asks me about the Instacart Finance team. It is ACCR-UAL world out there but all of us have each other’s back!

Sachin

Payroll Manager

What does your typical day look like?

Our team is hyper-focused on delivering value to our enterprise customers. We are shaking up the grocery industry and every day brings a new challenge. There's never a dull moment on the technical delivery team!

Nicola

Technical Project Manager

How has your career grown since starting at the company?

Instacart has given me the opportunity to grow my career significantly over the last 5 years. I started as an In-store shopper, became a Shift Lead, was promoted to Site Manager. Eventually, I transitioned into a new role on my current team at HQ and am expanding my coding skills with Carrot University, our internal coding bootcamp.

Annabel

Shopper Community Lead, Field Operations

How do your team's ideas influence the company's direction?

"I love being a part of the Care team because we genuinely care about the customers that use our platform and our employees who work hard to ensure a great experience. I get to play an integral role in helping us turn our Care vision into reality."

Kiha

Human Resources Director, Care

What are some things you learned at the company?

As a large company that is growing quickly, there is still a huge appetite for trying new things; in fact, it's the expectation. There is no 'cookie-cutter' approach.