Senior Fraud Specialist

| Charlotte, NC | Hybrid
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Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K.  While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their  financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London. 

*Banking services provided by MVB Bank, Inc., Member FDIC

Credit Karma depends upon our users' trust. We earn and maintain that trust by demonstrating our commitment to safeguarding their information. The Trust & Safety team has the important responsibility of protecting Credit Karma's members by securing our online processes and preventing online fraud and abuse throughout the Credit Karma product suite.

What you'll do:

  • Implement strategic projects by partnering with several partners ; complexity of projects may vary and usually involve multiple partners across the enterprise
  • Be the prime fraud subject matter expert for complex fraud cases
  • Work escalated and complex fraud cases
  • Identify enablers and important issues before and during implementation, raise issues with partners and offer solutions to resolve risks
  • Break down escalated fraud cases, analyze data to provide insights
  • Establish and document requirements, processes and for fraud prevention systems
  • Develop and document new fraud process designed to reduce new fraud risks
  • Identify new data sources into the fraud environment to support fraud resolution
  • Establish new fraud detection techniques and processes. Document and train analyst staff on new processes
  • Identify fraud trends and take the appropriate action
  • Work with our partners to develop and maintain our fraud operating processes
  • You will work the following schedule: 3:00PM - 12:00AM (includes a weekend day)

What you have:

  • Requires 5 years minimum prior relevant experience
  • Bachelor's degree or equivalent practical work experience
  • In-depth knowledge of the fraud management life cycle and industry trends
  • Experience at a regulated financial institution
  • Creative mindset for building fraud solutions across multiple disciplines
  • Experience in Financial Services or FinTech
  • Have broad knowledge of project management and business process reengineering
  • Experience building relationships with partners

Benefits at Credit Karma includes:

  • Medical and Dental Coverage
  • Retirement Plan
  • Commuter Benefits
  • Wellness perks
  • Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
  • Education Perks
  • Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

COVID-19 update (US Jobs Only):

Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:

  • GDPR Privacy Policy
  • California Consumer Privacy Act (CCPA)
More Information on Intuit Credit Karma
Intuit Credit Karma operates in the Financial Services industry. The company is located in Oakland, CA, Charlotte, NC and Culver City, CA. Intuit Credit Karma was founded in 2007. It has 1320 total employees. It offers perks and benefits such as Volunteer in local community, Open door policy, OKR operational model, Open office floor plan, Dedicated diversity and inclusion staff and Highly diverse management team. To see all 20 open jobs at Intuit Credit Karma, click here.
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