Senior Associate, Revenue Operations (Remote)

| Nashville, TN | Remote
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Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry. 

Built’s platform for the construction finance industry modernizes the movement of money between all stakeholders within the construction and real estate process to manage risk and maximize productivity. Built provides software, payments, B2B marketplace, and data solutions to more than 190 of the top financial institutions and hundreds of contractors throughout North America. 

In addition to our recent $125M Series D funding and $1.5B valuation, we’re proud to have been named one of Forbes’ Best Startup Employers in America and one of The Tennessean’s 2022 Top Workplaces. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory—and we want you to be part of it.

LINKS
- Series D Financing Round
- Built Upon 2021 Success

As a member of the revenue operations team, this individual will be responsible for ensuring our internal team is best prepared and positioned to deliver Built’s value proposition to the market. You will identify opportunities for growth in both new and existing customers, set strategies in order to maximize growth and efficiency, and partner cross-functionally with go-to-market teams to meet the needs of internal and external stakeholders. This individual will be critical in ensuring that Built achieves our business growth objectives in concert with our client's success.

In this Role, You Will:

  • Set strategy 
  • Assist in setting holistic revenue strategy and targets
  • Identify and implement analytical frameworks to support the revenue org in business decision-making/optimization
  • Develop a deep understanding of the drivers of customer retention, adoption, growth, and maturity to improve the experience for participants on Built’s platform
  • Define metrics and goals that drive performance of and create value for go-to-market teams working on solutions for both lender and contractor customer bases
  • Identify value maximization opportunities & seek to optimize processes
  • Identify levers to improve key internal and client metrics (e.g. cost/ARR, client NPS, CAC/LTV)
  • Lead in driving a data-forward, customer-first mentality that puts Built’s success in direct alignment with customers’ business goals
  • Set strategy for sales compensation, territories, accounts, etc. to align business goals
  • Lead special projects to identify and implement areas for operational efficiency and business growth
  • Leverage data to inform strategy and process
  • Lead annual topline planning
  • Analyze client and market data to form and test hypotheses 
  • Support forecasting and planning for Sales, Client Services and Marketing
  • Build and maintain scalable reports and dashboards that drive action against strategy and provide insights for improvement 

Qualifications:

  • You have 3+ years of experience in a rigorous environment like investment banking, consulting, revenue operations, finance, or a tech/start-up environment
  • You are customer-obsessed, both internally and externally
  • You have experience speaking on working with executive-level teammates and customers
  • You’re a relationship builder who can tailor communication style and substance to your audience
  • You have advanced experience with Excel and love to discern trends in data
  • Experience with SQL, Python, and/or Salesforce is highly desired
  • You enjoy working independently and thrive in fast-paced environments
  • You are scrappy and love to hustle
  • You approach questions with scientific rigor but can execute pragmatically -- the simplest solution may be the best at times
  • You are intellectually curious and love to learn about new things, you ask a lot of questions, and you’re quick to grasp new concepts
  • You want to get your hands dirty but also have the ability to see the big picture
  • You have demonstrable experience with developing meaningful narratives around data

Our Perks
- The rare opportunity to radically disrupt an industry
- Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
- Robust compensation package including base salary, quarterly bonus, and equity 
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities 
- Learning grant program to support ongoing professional development

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them bring their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

More Information on Built Technologies
Built Technologies operates in the Fintech industry. The company is located in Nashville, TN. Built Technologies was founded in 2014. It has 330 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 39 open jobs at Built Technologies, click here.
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