About Faire

Faire is an online wholesale marketplace built on the belief that the future of retail is local. There are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of technology and data to connect a growing community of over 150,000 brands and independent retailers around the world. Picture your favorite boutique in town — we help them discover the best products to sell in their stores. By empowering entrepreneurs with the right tools and insights, we believe that we can level the playing field so that small businesses can compete with big box and e-commerce giants. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

The Commissions Revenue Operations Analyst/Sr. Analyst will be responsible for calculating, analyzing and reporting variable sales compensation for Sales, Customer Success, Sales Development Teams globally (~50% of the time in the role). This role will also be supporting Sales & Success functions with key projects and initiatives and partnering with the Enablement team lead on analysing critical metrics around tool usage, onboarding and ramping of new reps 

You will be responsible for the timely delivery of accrual reporting, the accurate calculation of commission payments, and the auditing of various metrics to ensure a high level of data integrity. Along with other members of the team, this individual assist in the maintenance of the Xactly/Captivate/SPIFF compensation systems and generate analyses around compensation plan attainment and performance. 

This role will require interaction with the sales department and strong communication skills – especially the ability to communicate with senior leaders.

What you'll do 

• Aggregate, Analyze and maintain records of sales and commission data through various sources
• Collaborate with Sales & Business Operations teams on managing deals and resolving commission-related issues
• Evaluate commissions guidelines periodically and suggest improvement measures
• Support the day-to-day administration of incentive compensation plans for all eligible employees (globally), including, but not limited to: maintaining employee and plan data in commissions tools (Xactly, CaptivateIQ, SPIFF), updating applicable quotas / targets, and payout structures
• Partner cross functionally with sales leadership, business operations, and finance to accurately record and audit commission and adjustments
• Provide proactive analytics on sales incentives results, including budget vs. actual variances
• Work on ad-hoc projects as needed and seek continuous process improvements and automation
• Analyze usage and impact of sales tools and tech stack on rep’s productivity and efficiency, make recommendations on process improvements
• Partner with Enablement team to develop metrics management system to evaluate success of various programs Sales & Enablement programs
• Develop sales rep and management dashboards in Salesforce, track KPIs to provide more visibility into reps pipelines and activities

Qualifications:

• Prior startup company and commission structures experience preferred
• Experience with incentives software applications a must (Xactly, Captivate, SPIFF)
• 2+ years of experience with Salesforce
• Comfortable partnering and engaging with cross-functional teams: Finance, Business Operations, Sales, Customer Success
• Intermediate to Advanced knowledge of Microsoft Excel, including pivot tables, v-lookups and data analysis
• Bachelor’s degree in Accounting, Finance, Business Administration or another field that uses quantitative analysis
• Superior communication skills and the ability to collaborate with all levels of an organization
• Strong analytical skills with a demonstrated ability to extract insight from data sets
• SQL knowledge is a plus

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of over 100,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.