About Us

Gentem is building the infrastructure to power the future of health services reimbursements. Complexity, friction and waste are the main features of healthcare transactions. Our mission is to help healthcare providers get paid with minimal administrative cost, so they can spend more time with their patients. Our approach helps doctors build independently thriving practices and elevate the entire healthcare experience for patients. Gentem leverages cutting-edge technology in machine learning, automation and fintech to accomplish this mission. 

Our team hails from Stanford, Facebook, Johns Hopkins and JP Morgan. We are seeking driven and passionate people to join us in the mission to transform the healthcare industry.

The Role 

Working under the general direction of the Vice President of RCM and Customer Success, the Revenue Cycle Management (RCM) Implementation Specialist supports all net new business onboarding activities and supports the beginning cycle of these corresponding go-lives from a RCM perspective which encompasses: customer engagement, workflow and playbook development, creation of training documentation where applicable, communication with all applicable team members who will be supporting each customer’s revenue cycle as a whole, overseeing the established processes and overall performance until customer hand-off occurs, and gaining and sustaining an in-depth knowledge of our billing platform.

RCM Support & Leadership

• Serve as the primary point of contact for RCM team during designated onboarding phase and post go-live until customer hand-off occurs
• Assess new customer’s current state workflow and work with customer on best approach for a successful implementation and ongoing performance
• Maintain awareness of customer data from go-live to customer hand-off to identify and drive solutions on any trends that need action or resolution (increase in denials, decrease in claims billed month over month, etc.)
• Proactively identifies opportunities for revenue cycle improvement initiatives and collaborates with cross functional teams as needed to develop and execute these plans in the course of an implementation
• Oversee the creation of an RCM playbook for all net new Gentem customers based on compliance guidelines and customer-specific processes
• Collaborate with billing and collections daily (Lead/Specialist) to monitor workflow, track KPIs, and identify any barriers to task completion
• Lead RCM trainings on process implementation and Gentem procedures to staff supporting billing and collection leads
• Ensures hand-off transitional phase to RCM Manager is smooth
• Works closely with designated Customer Success Managers who are also assigned to every implementation to identify potential issues and/or risks that could delay projected go-live date timeline
• Help manage the post go-live relationship to ensure business deliverables are met
• Well versed in developing and sustaining effective relationships with all stakeholders

Desired Skills and Experience

• Five plus years experience with physician practice RCM functions
• Comprehensive knowledge of outpatient revenue cycle related metrics and KPI’s
• Understanding of medical coding/billing across various insurance carriers
• Ability to successfully manage numerous tasks and successfully prioritize simultaneously with a proven track record to meet deadlines
• Excellent verbal and written communication skills
• Organized approach and proven attention to detail
• Experienced project management skills
• Strong analytical and problem-solving skills
• Proficient with Google Suite or related software
• Experience with multiple EHRs a plus
• Bachelor’s degree preferred

What we offer

Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide:

- Generous, flexible vacation

- Premium medical plans (We are a healthcare startup after all!)

- 99% paid premium for dental and vision

- LTD , STD, and Life Insurances

- Employer Sponsored 401 (k)

- Employee Assistance Programs for your Physical, Mental, Social, and Financial Health

- Paid Parental Leave

- Adoption Assistance

- WFH (We are a fully remote team!)