Payroll Specialist (Ann Arbor, MI)

| Ann Arbor, MI
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Do you enjoy solving problems and building lasting relationship with customers? Are you a determined, positive person who loves working with others? We are looking for a motivated Payroll Specialist to join our myPay Solutions team. Your knowledge and experience with payroll and customer service will make a difference to the professionals we serve and the companies we partner with across the country. Our Payroll Specialists are fully responsible for ensuring the successful payroll processing for a dedicated customer base, including phone and email communication.

This is a hybrid position, you will be required to commute into our Ann Arbor office twice a week and the remaining days remote.

About the Role

In this opportunity as a Payroll Specialist with myPay Solutions, you will:

  • Provide an exceptional client experience through strong customer service (including responding to all phone and email questions in a timely manner).
  • Meet performance objectives in quality, customer satisfaction, and payroll processing guidelines.
  • Work across departments and functional teams in a professional and constructive manner on behalf of our customers.
  • Be available via phone and e-mail to assist with a wide range of client payroll issues and keep all relevant stakeholders apprised of any situations that arise.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

About You

You're a fit for the role of Payroll Specialist if you:

  • Love customers and thrive on providing them with a high level of service.
  • Have a HS diploma or GED (required) OR Associates or Bachelor's degree (a plus)
  • Minimum 1 year of customer service experience (preferred)
  • Minimum 1 year of payroll processing or related payroll experience
  • Quick learner with strong research, problem solving, and troubleshooting skills
  • Working knowledge of PC and Mac operating systems and Microsoft Office applications (preferred)
  • Possess strong communication skills and ability to remain professional in all circumstances
  • Thrive in a fast-paced, collaborative, high-pressure environment
  • Ability to work overtime with a varied schedule including evenings and weekends (required)

What's in it For You

At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:

  • Compensation: Base salary, plus yearly bonus dependent upon your performance
  • Learning & Development: On-the-job coaching & learning, leadership capability development, Harvard Management courses, key talent programs, tuition reimbursement
  • Benefits: Flexibility, Comprehensive health coverage with benefits that are effective day one
  • Perks: Social events & activities, generous vacation package plus 2 paid volunteer workdays a year

COVID-19 Vaccination Requirement (US employees only):

Thomson Reuters is committed to ensuring continued safety of our employees in regards to Covid-19. We require all Thomson Reuters employees to verify their vaccination status upon starting with the Company. If you are unable to be vaccinated due to a disability (including medical conditions) or a sincerely held religious belief, practice or observance, you may be entitled to an accommodation in accordance with applicable law. By acknowledging this box, you attest that you understand you must fulfill this requirement upon starting with Thomson Reuters.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on
More Information on Thomson Reuters
Thomson Reuters operates in the Information Technology industry. The company is located in Eagan, MN, Ann ARbor, MI, New York, NY, Carrolton, TX and Culver City, CA. Thomson Reuters was founded in 2008. It has 40397 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 144 open jobs at Thomson Reuters, click here.
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