Manager, Billing (Ads)
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
OVERVIEW
We are looking for a dynamic individual who can step in and lead our Ads Billing Operations Team. We are looking for someone to become a subject matter expert in Instacart's advertising billing operations; ensuring customer invoices are sent quickly and accurately through a variety of methods and requirements. This position will be the primary escalation point for our advertising partner's invoicing issues.
ABOUT THE JOB
- People Manager - currently 1 direct report (Senior Ads Billing associate)
- Work across teams on the execution of strategic initiatives to address critical business issues or opportunities
- Partner with our Business Development team to research and respond to customer billing inquiries. This role will be the primary escalation point for all Ads billing
- Ownership of financial audits and other ad-hoc accounting projects related to the ads area of our business
- Partner with Ads engineering and Financial Systems teams to set up new billing processes for our expanding Ads product catalog
- Own monthly/quarterly close, reporting, and reconciliation processes
ABOUT YOU
- 5+ years of professional accounting experience with a focus in Advertising
- BA/BS in Finance or Accounting is preferred
- Strong desire to develop automated and scalable operational processes
- Strong Excel skills required
- Efficient and effective problem-solving abilities while diving deep into understanding the root cause of the problem
- Excellent written and verbal skills required with a focus on customer support
- Ability to lead, develop, and build a team of direct reports
Accommodations & Accessibility
At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.