About Opendoor

Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you’re passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.

About the Team

As a Mortgage Loan Processor, you will work with an experienced team dedicated to providing the best client experience via our app and transaction experience. Your day-to-day responsibilities will include using established and comprehensive policies and procedures for loan products in order to complete a variety of loan documentation duties, including but not limited to completing file audits, confirming closing fees, and securing properly executed loan documents. In addition, you’ll have the opportunity to contribute feedback to and help establish better products and processes for the team. We began as a scrappy tech startup and are creating a new home financing experience using power of technology that disrupts the traditional process of “getting a mortgage”. We strive to keep “the why” of what we do top-of-mind and we embrace the challenge of change. We don’t give up when obstacles arise. We thrive in constant innovation and love to iterate in service of turning out the best product and client experience. We always take initiative and find a way to get the job done. We are all on the same team, working towards the same goal, and striving for the best results. In turn, we’re looking for detail-oriented people with strong problem-solving skills who aren’t afraid to roll up their sleeves to help us quickly scale.

Role Responsibilities

• Position Reports directly to Transaction Experience Manager
• Attends weekly All Hands Meetings and Transaction Experience Team Syncs
• Attends weekly 1:1s with TX Manager
• Creates agenda and facilitates these weekly meetings
• Follows all outlined processes and procedures within the defined TX SLAs
• Be reachable via Slack and Close during regular business hours (PST) for your teammates and third party contacts.
• Participate in ongoing training opportunities
• Stay up-to-date on all product changes and their effect on clients and internal processes
• Maintain proficiency in all loan processing and closing procedures
• Works closely with CXS (Client Experience Specialist) and LC (Loan Coordinator) to ensure a smooth client experience
• Consistently adheres to policies, guidelines and procedures as well as compliance regulations (HMDA, TILA, RESPA, HOEPA, FCRA and ECOA) and credit guidelines
• Ensure lender file submission standards (per loan type) are documented and kept up-to-date
• Communicate with your team lead if you have any blockers in getting your work done

Skills Needed

• Communication & Collaboration
• Document processes that are adaptable to each lender's internal process and scalable for the team to add more lenders
• Identify and document questions we would need to know the answers to from our lender partners in order to adapt our process
• Report out to Lead to suggest areas that are identified as problematic and need process changes/improvement.
• Participate in and suggest files for the team to learn from in file Retros
• Understand the need to be flexible and prioritize tasks in order to meet deadlines
• Create meaningful connections with lender contacts and team members

More About Us

To learn how we are reinventing the Real Estate industry check out our website, to hear about our culture directly from team members visit The Muse and to discover what we are building for our customers read our blog posts.

We Offer the Following Benefits and Perks

• Full medical, dental, and vision with optional 85% coverage for dependents

• Flexible vacation policy

• Generous parental leave

• Paid time off to volunteer

Please note that these benefits and perks are available only to Full Time team members and do not apply to contract roles.

Opendoor Values Openness

Our team celebrates our diverse backgrounds. We believe that being open about who we are and what we do allows us to be better. Individuals seeking employment at Opendoor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances. For California residents: for more information about the categories of personal information that we collect for recruiting purposes, please see our personnel Privacy Policy.