LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC and Verizon,  we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

As the Lead Billing Specialist, you will interact with multiple departments across LivePerson, along with extensive customer and other 3rd party interaction.

In this role you will:

• Oversight and execution of billing for all of LivePerson’s customers, globally, including subscription and transactional products.
• Oversight of the billing team, which consists of four (4) billing specialists.
• Ensure existing customers receive excellent service, accurate invoicing, and custom billing solutions.
• Resolve all billing errors; work with various teams to implement automated fixes and/or manual controls to prevent identified errors.
• Subject-matter expert for billing processes; participate and review testing of system enhancements/modifications to existing functionality and processes.
• Prepare and review various billing analyses and reconciliations; identify potential issues, recommend and implement process improvements.
• Responsible for professional execution of accurate and timely billing which drives cash flow and financial performance as well as internal and external customer satisfaction.
• Help work with and discover how each individual team member contributes their talents and help them achieve their goals.

Your qualifications are: 

• Bachelor’s Degree (Accounting) or 5+ years work experience will be considered.
• 5+ years billing experience (preferably within SaaS or technology industry).
• 3+ years experience, MSA (contract) review.
• 3+ years leadership experience required. 
• Advanced Excel required.
• Experience with Google Suite (Sheets, Docs, etc) a plus, not required. 
• Experience with business systems like Zuora, Salesforce - huge bonus.
• Ability to create reports / presentations.
• Ability to reconcile accounts and understand general ledger transactions.
• General knowledge of accounting principles and experience with month-end closing processes.
• Strong critical thinking and analysis skills required; Develops solutions to problems, identifies and proposes alternatives.
• Independently determines/develops approach to solution; Self-motivated and action oriented; hands on, “roll up your sleeves” mentality required.
• Strong work ethic, results driven and commitment to meeting deadlines and achieving company and department goals.
• Ability to successfully accomplish all responsibilities in a fast-paced, growing and demanding environment.
• Strong communication skills, both verbal and written.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.