Lead Billing Specialist at LivePerson

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC and Verizon,  we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  


We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.


You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields


As the Lead Billing Specialist, you will interact with multiple departments across LivePerson, along with extensive customer and other 3rd party interaction.

In this role you will:

  • Oversight and execution of billing for all of LivePerson’s customers, globally, including subscription and transactional products.
  • Oversight of the billing team, which consists of four (4) billing specialists.
  • Ensure existing customers receive excellent service, accurate invoicing, and custom billing solutions.
  • Resolve all billing errors; work with various teams to implement automated fixes and/or manual controls to prevent identified errors.
  • Subject-matter expert for billing processes; participate and review testing of system enhancements/modifications to existing functionality and processes.
  • Prepare and review various billing analyses and reconciliations; identify potential issues, recommend and implement process improvements.
  • Responsible for professional execution of accurate and timely billing which drives cash flow and financial performance as well as internal and external customer satisfaction.
  • Help work with and discover how each individual team member contributes their talents and help them achieve their goals.

Your qualifications are: 

  • Bachelor’s Degree (Accounting) or 5+ years work experience will be considered.
  • 5+ years billing experience (preferably within SaaS or technology industry).
  • 3+ years experience, MSA (contract) review.
  • 3+ years leadership experience required. 
  • Advanced Excel required.
  • Experience with Google Suite (Sheets, Docs, etc) a plus, not required. 
  • Experience with business systems like Zuora, Salesforce - huge bonus.
  • Ability to create reports / presentations.
  • Ability to reconcile accounts and understand general ledger transactions.
  • General knowledge of accounting principles and experience with month-end closing processes.
  • Strong critical thinking and analysis skills required; Develops solutions to problems, identifies and proposes alternatives.
  • Independently determines/develops approach to solution; Self-motivated and action oriented; hands on, “roll up your sleeves” mentality required.
  • Strong work ethic, results driven and commitment to meeting deadlines and achieving company and department goals.
  • Ability to successfully accomplish all responsibilities in a fast-paced, growing and demanding environment.
  • Strong communication skills, both verbal and written.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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