Job Summary

Perform the daily tasks of the Finance Office for Methodist International and ensures the operation of an efficient and effective billing and collections office that supports the department's mission and business development plan.

Requirements:

DUTIES AND RESPONSIBILITIES

PEOPLE (25%)

1. Serve as the liaison for Management through effective communication and accurate reporting (EF)
2. Understand the concept of culture and its effect on healthcare outcomes (EF)
3. Balance the role of a collector while demonstrating compassion for patients' financial and health conditions (EF)

FINANCE (15%)

1. Consolidate bills in a timely manner according to departmental guidelines, and including all pertinent documents required by guarantor (EF)
2. Maintain consistent and regular communication with guarantors through varying methods to follow up on receipt of claims and bills, and to resolve outstanding account balances (EF)
3. Support the activities of Houston Methodist International Finance Services Department by maximizing the daily activities of registration, verifications, billing and collections. (EF)
4. Work assigned accounts using reports and utilizing follow-up guidelines and appropriate tickle time/activity codes to ensure timely processing of claims (EF)

QUALITY/SAFETY (15%)

1. Transfer knowledge to Global department staff, patients, and partners, and provides procedures for accurate billing, collection and accounting procedures. (EF)
2. Understand and recognize legal and liability considerations of maintaining confidentiality and addressing situations of necessary information disclosure; including confidentiality and mandated reporting information (EF)
3. Demonstrate the components of the I CARE values statement and complies with Business Practices standards for performance (EF)
4. Demonstrate all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards

SERVICE (25%)

1. Record and maintain daily payment status information by guarantor including related information per department protocol and present information to Management upon request (EF)
2. Organize daily activities of the International Finance Services Department and provides prompt internal and external problem resolution (EF)
3. Provide consistent, quality work that ensures the accuracy and efficiency of the International Finance Services Department that enhances the international patient experience at Houston Methodist Hospital (EF)

GROWTH/INNOVATION (20%)

1. Lead initiatives when needed to assume alternating roles and responsibilities within the Finance Office (EF)
2. Participate in development and implementation of goals and objectives for the Finance Office and leads the implementation of work plans and policies and procedures (EF)
3. Understand that continuing education and self-development are needed to continue to improve performance.
4. Proactively seek understanding on how service and revenue cycle lines work within Houston Methodist Hospital

This position description is not intended to be all inclusive, and the employee will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. The Methodist Hospital reserves the right to revise or change job duties and responsibilities as the need arises.

Qualifications:

EDUCATION REQUIREMENTS

Bachelor's Degree in Business, Accounting, Health Care or related field

EXPERIENCE REQUIREMENTS

5 years accounts receivable experience and hospital billing and collections

functions

Leadership and supervisory experience preferred

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED

None

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Fluency in at least one other language.
• Analytical thinking and complex problem solving.
• Strong customer service and communication skills.

Company Profile:

In addition to international patient care, Houston Methodist Global Health Care Services has advisory and education divisions that provide consulting services and training and development to health care organizations around the world. We aim to set a global standard of excellence in patient-centered care, education and training, clinical collaboration, and advisory services.