Head of Pricing Strategy

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About Drift  

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

Drift has been recognized by LinkedIn as one of the Top 50 Startups to work for in 2018, 2019, and 2020!

About the Role 

Drift is looking for a Head of Pricing Strategy to lead our pricing strategy and implementation. The scope of the role will include, but is not limited to, the following: 

Within one Month, You will accomplish: 

  • Lead weekly pricing strategy meetings, including action items and follow through 

Within one Quarter, You will accomplish: 

  • Drive alignment (product, marketing, sales, finance) on strategy across all products and services
  • Research and report on competitor price points and offerings
  • Model financial and business impact of pricing options
  • Monitor and report on pricing changes as they impact the business
  • Assist with strategic planning and goals, including project coordination
  • Collaborate with product and sales operations on systems changes

Within one Year, You will accomplish: 

  • Set long term pricing vision and develop framework to evaluate ongoing success
  • Develop regular meetings / conversations with customers to get pricing feedback
  • Defining pricing plans for new SKUs or services (by segment, use case) that come up along the way
  • Support global expansion and pricing for global customers
  • Define and execute pricing experiments
  • Embody Drift’s leadership principles and the goals of your leaders when engaging with internal and external stakeholders

Attributes for Success

  • 5-7 years of experience in market research, pricing, business operations, or consulting; ideally in the enterprise software sector
  • Strong analytical and problem-solving skills
  • Excellent communication skills and comfortable presenting in executive-level settings
  • Strong communication skills and propensity to collaborate cross functionally
  • Ability to think strategically and “Favor the Long Term”
  • Self-starter with the ability to work independently, prioritize and practice extreme ownershipCapacity to thrive in a fast-paced, dynamic environment
  • Life long learner, with yearning to make an impact

Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO. 

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]#LI-Remote

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • DynamoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Drift

How would you describe the company’s work-life balance?

Drift is a digital first environment, which means employees’ primary work experience is remote and Drifters can collaborate in “Conversation Spaces.” This allows us to focus on outcomes rather than time spent in the office. If we're hitting our goals, you are free to work hours that suit you, wherever suits you. It allows for the ultimate balance.

Kaitlyn

Marketing

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Brit

Director of Learning and Development

How do you make yourself accessible to the rest of the team?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

Executive Chairman, Co-Founder

What does your typical day look like?

While my days vary, it usually consists of connecting with customers to walk through their results and celebrate their wins, digging a bit deeper into what’s going on at their organization, and delivering recommendations on how they can achieve greater results. I also connect with Product to share what our customers are saying to help improve Drift

Chris

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family, we offer a robust employee benefit plan. On top of comprehensive and affordable health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, snacks, soft drinks, tea, and coffee every day. The Drift book club (order one free book of your choosing per month!) is one of our most popular perks. Free subscription to Headspace is great as well!

Culture
Volunteer in local community
Most recently, groups of Drifters have enjoying helping out the Greater Boston Food Bank - they had fun and found it rewarding!
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
We have a hybrid model, where those near our Conversation Spaces might go into the office once or twice a week. Some love being onsite 4 or 5 days a week - it works well for them!
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
At Drift we have eight different Employee Resource Groups for people of similar backgrounds or interests to promote inclusion.
Hiring practices that promote diversity
We have a recruiter devoted to diversity sourcing to help us reach our diversity related hiring goals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Mental health benefits
We offer all employees a free subscription to the Headspace meditation app, employee-led yoga and meditation breaks, and have an Employee Resource Group that focuses on mental well-being
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
At Manager level and above, equity kicks in.
Performance bonus
Each role currently has an annual performance bonus plan tied to meeting and exceeding various goals.
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Our flexible spending account allows you to designate pre-tax dollars to spend on qualified dependent care expenses such as daycare, after school care, or summer camp.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We have unlimited vacation time, which includes sick days, paid holidays, etc.
Paid volunteer time
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Our flexible spending account allows you to designate pre-tax dollars to spend on commuting expenses.
Company-sponsored outings
Free snacks and drinks
Our Conversation Spaces are all fully stocked with snacks and drinks for the employees who decide to utilize the spaces.
Some meals provided
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
We offer a home office stipend to all employees, as well as a $100 credit each month towards internet, office supplies, etc.
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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