Financial Operations Analyst

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge. 

OVERVIEW:

The primary role of the Financial Operations Analyst is to provide day-to-day execution of assigned billing, invoicing and reconciliation activities related to our training deliveries and subscription offers. This position is responsible and accountable for the order to invoice activities with a commitment to delivering operational excellence and providing exceptional customer experiences. This individual will work closely with the Financial Operations team regarding accurate documentation of billing processes/procedures, trends, account maintenance, data validation, order management, accounts receivable/collections and customer support. This role ensures delivery of excellent customer service through accurate invoicing and coordinating with key stakeholders to proactively address billing inquires. The Financial Operations Analyst completes and documents all billing accurately and on time.

OPPORTUNITY HIGHLIGHTS:

· Documents and executes the billing process for assigned key vendors, partners and customer programs and engagements.

· Executes billing activities with accuracy & timeliness (e.g. understands and thrives on the time sensitive nature of billing). Delivers First Time Right Accuracy and Timeliness at a high-performance level (e.g. 99.999%)

· Prepares and issues invoices to customers, partners and vendors (e.g. via portal and/or email)

· Documents, reconciles and reports on all assigned billing accounts on a weekly and monthly basis

· Engages with AR and cash applications team to ensure that cash is applied in an accurate and timely manner to all invoices billed.

· Communicates consistently, quickly and effectively with internal and external stakeholders to ensure invoices and supporting documentation are correct and open items are resolved in a timely manner

· Maintains an audit trail of the entire billing process (e.g. sending invoices details, cash collections related to invoices, etc.)

· Ensures billing parameters are executed in alignment with the customer's, vendor's or partner's Contractual Agreement and programs as applicable for our large key strategic accounts

· Assists with collection team activity to ensure timely cash collection per invoice due dates

· Provides excellent service to key stakeholders and delivers continuous improvement of the billing process

· Provides accurate data input (contacts/accounts) to ensure customer data integrity

· Communicates, researches and resolves billing discrepancies proactively.

· Support various aspects of the monthly financial reporting to include analysis of open billing detail

· Additional billing/invoicing /projects as assigned

SKILLS AND QUALIFICATIONS: 

 · Skilled in billing, reconciliation, reporting, and analysis

· Excellent oral and written skills required

· Self-starter with a knack for being meticulous, detail oriented, and organized

· Proficient in MS Excel (Vlookups, pivot tables, file merge, etc.)

· Ability to assimilate information from a variety of resources in a clear and concise manner

· Strong customer service skills

· Troubleshooting and problem-solving skills

· Attention to detail

· Ability to engage with senior/middle management level

· Expertise in using Process and Six Sigma methodology

· Experience with major ERP system (Microsoft, Oracle, SAP, etc.)

SUCCESS QUALITIES:

Personally Accountable for Team Success. We unleash our edge together.

Confident Achievers. We are bold.

Intellectually Curious. We are sharp.

Adaptable, Agile & Resilient. We are driven.

Customer First. We are real.

As a federal contractor, Skillsoft requires all team members working in the United States to be fully vaccinated against COVID-19. Additionally, any Skillsoft team member traveling to the United States for business will also need to be fully vaccinated against COVID-19.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.