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Finance Senior Process Improvement Manager

| Chicago, IL +80 more | Remote | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

This position reports to: Senior Director, Finance Strategy and Insights

The team:
The Finance Program and Process Excellence team is responsible for driving the execution of the top priority, cross-functional programs and change initiatives within the Finance organization. The team is comprised of professionals with program management, change management, business process improvement, Agile methodology, and systems assessment competencies who work in partnership with key Finance leaders to drive scale, agility, and operational efficiency.

The role:
ServiceNow Finance’s growth requires leaders who are client-focused, have an entrepreneurial spirit to create new solutions, demonstrate an unrelenting tenacity to get things done, and are capable of solving complex problems.
We are looking for a Senior Process Improvement Manager to drive complex process improvement and transformation efforts across Finance to enable scale, operational efficiency, and agility. The right candidate has a strong command over best practices for business performance improvement and process design, can demonstrate the ability to evaluate and assess gaps and opportunities, and develop scalable outcomes in partnership with process owners.

What you get to do in this role:

  • Partner with Finance process owners to drive critical process improvements and automation in FP&A, Accounting, and other functional areas, including mapping of current state processes, assessment of pain points, gaps, and interdependencies, and design and implementation of future state solutions
  • Measure, monitor, and evaluate the effectiveness of process improvements post implementation and make appropriate future enhancements to optimize efficiency and effectiveness
  • Establish and promote continuous process improvement mindset and practices through KPI/metric target-setting and monitoring, process mining, and enablement training
  • Leverage industry-leading process improvement methodologies to develop process mapping, assessment, and reengineering frameworks and toolkits for Finance process owners, including process flow diagrams, roles/responsibilities, gap analysis reports etc.
  • Develop and maintain standardized operating procedures that reduce process variation while allowing for flexibility and scale
  • Collaborate and contribute to the creation, deployment, and maintenance of process best practices and documentation

Qualifications

Qualifications

To be successful in this role you have:

  • Bachelor’s degree in Finance, Accounting, Economics or Engineering is preferred
  • 10+ years’ experience in leading large-scale Finance process improvements and automation
  • 5+ years of experience in high-growth and industry-leading PaaS/SaaS companies is preferred
  • Direct experience in designing and defining processes and workflow modeling across all levels (processes, sub-processes, activities, tasks, methods, and procedures)
  • Experience in multiple, cross-functional Finance process areas
  • Demonstrated project management skills and ability to manage multiple priorities in a fast-paced and dynamic environment
  • Excellent problem-solving and conflict resolution skills
  • Commitment to producing high-quality, cutting-edge deliverables
  • Exceptional consulting and communication skills and the ability to communicate appropriately at all levels of the organization
  • Demonstrated experience in the use of process improvement methodologies, such as Lean or Six Sigma, and related approaches (Kaizens and Root Cause Analysis)
  • Certified Six Sigma Black Belt, Business Process Professional (CBPP®) or Certified Business Process Leader (CBPL™) Qualification is highly desirable

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • ReactLibraries
      • Node.jsFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases

    An Insider's view of ServiceNow

    How would you describe the company’s work-life balance?

    I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

    Jaime

    Vice President and Global Head, Talent Brand

    What does your typical day look like?

    If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

    Viviana

    Senior Machine Learning Engineer

    How does the company support your career growth?

    My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

    Alexander

    Diversity and Inclusion Analyst

    What is your vision for the company?

    We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

    Pat

    Chief Technology Officer

    What’s the vibe like in the office?

    ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

    Suzanne

    Principal Training and Adoption Lead

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Partners with nonprofits
    Open door policy
    Open office floor plan
    Employee resource groups
    Employee awards
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development Benefits
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

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