Finance Manager, Managed Services

| Remote
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LivePerson is a transformational force in how Brands and Consumers communicate. With over 18,000 customers including Citi, HSBC, Disney, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.

We are an innovative, intent-driven company that believes in building the future, even our own tools, and we are looking for growth minded, unconventional thinkers to join the team.

You will thrive here if:

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow

You relate to our core principles and want to work with experts in their respective fields

This is a great opportunity for candidates who seek to leverage and grow their strategic thought leadership and analytical skills. It is a highly visible role in a fast paced, high growth, conversational commerce company. The FP&A Manager will be an expert on LivePerson's revenue & expense and participate in preparing compelling, data-driven analyses and presentations to influence LivePerson's leadership. This role will report to the VP of FP&A and interact regularly with Accounting and Business Unit leaders.

In This Role You Will:

  • Lead the global Managed Services forecasting and core planning process while assisting with the long-term financial models.
  • Assist in producing the financial reporting package. Ensure a high degree of quality, timeliness, and accuracy as well as highlighting and communicating key business insights to management.
  • Own global revenue & expense consolidation efforts through budget reviews, forecasting and analytics.
  • Partner with senior leadership, the business, FP&A counterparts and the broader organization to evaluate the effectiveness of current plans & initiatives, communicate key insights, and make recommendations to senior management.
  • Lead financial systems and process optimization, capturing efficiencies by simplifying data structure, streamlining workflows, standardizing templates and identifying opportunities for automation.  Implement AI tools to drive automation of transactional work.
  • Deliver strategies that improve growth and profitability by leveraging expertise in revenue and expense drivers.
  • Own PO and billing process for both customers and partners (contact center invoicing in particular). 
  • Own customer and partner invoicing process post financial validation.  
  • Own expense management process that includes budget forecasting, sign off on expenses and report on any gains or losses on a daily, weekly, monthly and quarterly basis.
  • Own global revenue and growth teams on revenue forecasting and recognition on a daily, weekly, monthly and quarterly basis
  • Identity new and/or improve all relevant processes related to revenue and expenses.
  • Support deal approval committee with deal desk and wider finance, planning and analysis team to be aligned on margin impacts. 
  • Responsible for ad hoc financial analyses across the organization and initiatives to ensure data-driven decision making, this includes but not limited to business case analysis and financial justification for relevant projects.
  • Primary representative for all internal and external audits. 

 Your Qualifications Are:

  • Bachelor’s degree in Finance, Accounting or a related quantitative area; MBA a plus.
  • 4+ years Finance experience preferably in corporate finance/FP&A or related finance/analysis/operational role.
  • 2+ years of experience with BPOs and call center finance teams.
  • Excellent analytical and financial modeling skills. Advanced Excel skills.
  • Data driven mindset with track record of successful financial modeling and analysis.
  • Experience working with Concur, Hyperion, Salesforce and SAP is a plus.
  • Excellent problem solving skills and attention to details.
  • Ability to work in a fast paced, quickly changing environment with a sense of urgency.
  • Experience in SaaS or high-tech industry is a plus.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. You’ll have great benefits plus flexible time off. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

 At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

LI-Remote 

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Technology we use

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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications
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