PayIt is a fast-growing GovTech company on a mission to bring governments and people closer together through our award-winning, SaaS platform.
When PayIt started, it was difficult (or just plain impossible) to renew a Driver’s License or pay a court ticket in a mobile, quick, or convenient way. PayIt, along with our award-winning government partners, has made processes like going to the DMV or to a county courthouse, one that you can do right from your smartphone or computer. Since then, PayIt has been building an entire business toolkit for local and state government agencies while simplifying doing business with government agencies by consolidating hundreds of services and payments into one connected experience for citizens. Meanwhile, through our secure cloud-based platform, we have reduced friction for the everyday citizen, making digital government services accessible, equitable, and efficient.
We are well funded, we have picked up awards from Forbes, FAST Design (alongside McDonald’s and Nike), our CEO has won EY Entrepreneur of the Year award, and we have been recognized as a leader in our industry as a GovTech 100 the past six years in a row.
Digital transformation has accelerated and is progressing the way constituents interact. This impacts goods, services, and our relationship with the government. Convenient, fast, personalized, and relevant is the expectation every time. Both governments and their people are living with sub-optimal solutions that serve anything but the greater good. It drives a deeper wedge between a government and its people, forcing agencies to continually underdeliver on their promise.
It’s time for something new in government… finally. With PayIt, unnecessary foot traffic decreases and digital engagement increases. Complaints become compliments. Citizens become and are treated like customers. Join us in a world where the promise of ‘government of the people, by the people, for the people’ is fulfilled.
The finance team is responsible for maintaining the accounting and disbursement side of the business, meaning ensuring our internal accounting practices are above average, and that the funding via our processors is handled in a timely and accurate way for all our clients.
This role is a part-time role with the opportunity to become full-time in the future.
Responsibilities
- Manage all disputes and chargebacks, ensuring appropriate documentation is gathered and submitted, and subsequent analysis is provided to the business on performance.
- Provide reconciliation on a daily basis for the settlement of funds processed on behalf of our clients. Ensure the cash associated with the settled funds is accurate, investigate and escalate discrepancies when necessary.
- Provide project management and delivery of appropriate licensing in all states where we do business, and work with senior leadership to ensure any issues are resolved quickly.
- Create and maintain high-quality documentation, often working with Product and Engineering teams.
- Provide efficient, accurate, and personalized communication to clients through email.
- Empathize with every aspect of the client experience, leading initiatives to continuously improve how, why, and when clients receive support.
- Identify and surface client trends and process improvements by collaborating with teams across PayIt.
Skills Required
- A proactive, logical, and collaborative approach to solving complex problems.
- Deep analytical skill set coupled with demonstrated high emotional quotient.
- Strong technical aptitude, with the ability to influence clients while managing complex project lifecycles.
- Experience working hands-on with management of large, complex strategic projects.
Why Work For Us:
- Our most important resource is our people. We value your feedback and have a unique environment where collaboration and bottom-up feedback about the problems we are solving is critical to our daily success.
- Saving someone’s day is a rewarding way to spend yours. We tackle complex challenges that are interesting to solve, and directly impact the lives of our neighbors, friends and ourselves.
- We know how to have fun and work toward something bigger than ourselves.
- Competitive salaries along with an excellent benefits package.
- Flexible and friendly work environment. We offered flexible working arrangements long before a global pandemic forced other companies to adapt.
- We believe our culture permeates throughout our product and service, so it’s one of customer-first.
- We’ll provide all the resources you need to do your best work.
What We Care About:
High aptitude, high integrity people who are great communicators and want to be part of a growing team. We’re about openness, integrity, accessibility and great communication.
The usability of our products, sharing of ideas across teams, and commitment to the cities, counties, and states we serve are values.
Commitment to Equal Opportunity
PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.
NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship at this time.
To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers’ alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.
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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt’s Business Code of Conduct and Information Security Policies.