Director, Revenue Operations at 15Five

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ROLE MISSION
This is a highly strategic role that will help our revenue organization understand and improve key drivers of predictable growth. As the Director of Revenue Operations, you will partner with our Sales, Marketing, Customer Experience and support teams to determine strategy, implement performance metrics, and execute on programs to drive revenue growth at 15Five.

OUTCOMES

  • Strategically partner with the revenue organization
  • Work with revenue organization leadership to plan go-to-market strategies
  • Partner with the revenue organization in the annual/quarterly planning process and work with Finance to incorporate learnings into our financial model
  • Develop a framework for in-depth analyses on the leading, in-process, and lagging indicators to support strategic initiatives to drive growth
  • Lead demand generation modeling, capacity planning, ad-hoc analytics, and produce internal quarterly business reviews
  • Provide recommendations to executive and revenue organization leadership on programs to drive revenue growth

  • Own reporting and analysis for revenue teams
  • Develop reporting and analysis ensure our revenue teams are hitting their performance targets, and incorporate early detection mechanisms to ensure timely actions are taken
  • Develop and provide automated reporting to go-to-market leadership around key metrics
  • Perform analysis on the health of our funnel and provide recommendations for improvement
  • Build reporting around sales metrics. Create real-time dashboards that a sales leader can easily follow. Be able to work with a technical team to identify customer needs and develop reporting requirements for BI dashboards
  • Monitor revenue performance and provide recommendations for improvement

  • Drive operational alignment across the revenue organization
  • Oversee administration of our CRM infrastructure and drive operational alignment across the revenue organization
  • Partner with Marketing, Sales, Customer Experience and other revenue teams to ensure a seamless customer journey.

COMPETENCIES

  • Executive presence and great communicator in a highly collaborative cross functional context
  • Ability to create compelling presentations, leading stakeholders through data while providing actionable recommendations 
  • Ability to plan and manage at both the strategic and operational level
  • Ability to drive efficiency of business systems and processes while communicating and working collaboratively with technical and non-technical business functions to overcome roadblocks
  • Comfortable in a high growth start-up environment

DESIRED EXPERIENCE

  • 5+ years of progressive experience in Revenue Operations, preferably in high growth B2B SaaS industry
  • Experience working in the areas of go-to-market strategy, revenue planning and process optimization
  • A proven track record of solving complex problems, driving initiatives cross-functionally, and the ability to explain complex concepts to audiences in a simplistic way
  • Expertise in the Salesforce ecosystem, including integrated applications

ABOUT 15FIVE

Founded in 2011, 15Five equips HR leaders to play a strategic role in their company’s growth. HR leaders use 15Five to combine engagement, performance, and OKRs on one platform so they can make insightful decisions and take strategic action. Unlike other ‘command and control’ performance systems, 15Five uses the latest in people science to turn managers and employees into self-driven owners of performance and engagement. To further the impact of talent on company growth, 15Five also provides education, coaching, and community for HR leaders, managers, and employees. HR leaders at over 2,800 companies, including Credit Karma, Spotify, and Pendo, rely on 15Five’s software and services to make their talent a growth driver.

At 15Five we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer: full Medical, Dental, and Vision, employer paid Term, Short Term and Long Term Disability, paid Sick Time Off, Military Leave, Jury Duty Leave, Unlimited Vacation, flexible work arrangements, up to 16 weeks Paid Parental Leave for birth and non-birth parents, Bereavement Leave, therapy and relationship counseling, weekly Best-Self Time, monthly stipend for wellness, monthly reimbursement for phone and/or internet, Sabbatical Program accessed at 5 or 7 Years and Retirement Account Program with 4% match at 6 months employment. We also provide extensive training and development such as strengths discovery and alignment and Manager specific development opportunities.

For more information see:
Our Mission, Vision & Values
Our People and Culture
Diversity, Equity & Inclusion
Our Personal & Professional Development Resources

Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!

#LI-REMOTE
#LI-AS1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • CircleCIFrameworks
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    • AWS (Amazon Web Services)Frameworks
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    • AsanaManagement
    • JIRAManagement
    • Adobe BizibleCRM
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    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • TroopsCRM
    • ZoominfoCRM
    • PardotCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen

An Insider's view of 15Five

How would you describe the company’s work-life balance?

Work Life integration is how we think of supporting our people. As much as we'd like to draw a dividing line between work & life, it just isn't real. "Life" happens during traditional working hours. We hire humans that want freedom to do their work how & when they best do it & take responsibility of stewarding the company & culture to success.

Shane

Chief People & Culture Officer

What kinds of technical challenges do you and your team face?

A challenge is determining when to invest in scale. Due to our team size, we have to balance the right build for the moment (experiment vs. sure things vs. crunch). A great part of our team has been approaching this as a collaborative effort, and prioritizing the challenges as them come up.

Brad

Software Architect

What makes someone successful on your team?

We value diversity of thought, experience, & talent. What makes someone successful on the team is the intrinsic motivation to always get 1% better every day, the ability to critically think to solve problems, & a competitive spirit while also bringing up others around them. Our team is built on the foundation of best self management.

Savannah

Manager, Sales Development

How do you empower your team to be more creative?

We encourage team members to identify gaps & design solutions for the gaps. Team members have the autonomy to propose & implement solutions for their teams. We also implemented no internal meetings on Thursdays so team members can have time for deep work & creative flow. Some teams have a recharge day, where each team member focuses on development.

Jennie

VP of People & Culture

What projects are you most excited about?

Performance reviews, or what we call Best-Self Reviews, are a chance to voice feedback, highlight wins, & learn of what could be done better. I love that I have a hand in designing these experiences so everyone has the opportunity to review and be reviewed in a psychologically safe manner that promotes growth on all levels.

Cat

Product Designer

What are 15Five Perks + Benefits

15Five Benefits Overview

15Five benefits are far from static. The 15Five People and Operations team is constantly evolving benefits and perks to keep 15Fivers functioning at their absolute best. In addition to robust medical, dental, vision, and life insurance, 15Five does the following. This list is FAR from exhaustive:

*Absolute flexibility. Work from anywhere (not just from home)
*Parental leave that can be spread out over baby's first year
*Access to counseling services is available to all 15Fivers and their partners
*Access to meditation and movement apps
*401k match after 6 months
*A monthly wellness/phone/technology stipend

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning

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