VP of Revenue Operations

| New York City, NY | Hybrid
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Alloy is where you belong!

Alloy is an Identity Decisioning Platform, enabling innovative fintech companies and banks to manage KYC, AML, fraud, risk and other components of customer onboarding. Alloy’s single API enables its customers to access over 80 third party data sources in real-time to improve decision-making and streamline customer experiences. Alloy is the industry leader, working with companies like Brex and Marqeta, as well as top 20 banks. We're backed by venture capital firms that have taken countless companies to IPO like Bessemer Venture Partners, Canapi Ventures, Primary Venture Partners, Eniac Ventures, and others and well positioned to bring on incredibly talented individuals to help take us to the next level!

Why we’re hiring

We're rapidly growing and looking for a VP of Revenue Operations who will help establish and scale the Revenue Operations organization at Alloy. You will report to the CRO and work collaboratively with the CFO and COO. You bring extensive knowledge of Revenue Operations and finance principles and the ability to work in a fast-paced environment. Come join an exciting startup company in the FinTech space named one of Inc. Magazine's Best Workplaces to work!

What you’ll be doing

  • Build a world-class team for the full range of revenue operations, including marketing, sales, professional services and customer success operations. Contribute to overall excellence through ideas, strategies, analytics and creativity.
  • Work collaboratively with Business Operations, Finance and Executive Leadership while being a trusted strategic advisor to business leaders.
  • Build a robust analytical base and help establish KPIs for making data driven decisions on everything from territory design, quota assignment, sales targets, performance measurement, compensation planning and dashboards to helping lead quarterly/yearly planning cycles.
  • Partner on GTM tech stack, including Salesforce strategy, vendor evaluation & implementation, data quality & architecture strategy, etc.
  • Build processes and data flows to measure and support marketing lead generation, qualification, conversion, and other pipeline metrics.
  • Run a deal desk to provide guidance on pricing and supporting RFPs/QBRs while balancing company objectives - be it growth, ACV, gross margin, segment market share, and others.
  • Define metrics, build systems and processes to measure performance of post-sales operations, including capacity and utilization models for implementation teams, accelerating time to go live, and retention metrics for customer success teams.
  • Build processes and systems to accurately forecast revenue, particularly variable usage based revenue, and associated incentive compensation, as the company creates a playbook for a revenue model that is a hybrid between subscription SaaS and usage.
  • Contribute to the creation of company-wide BI infrastructure to measure key performance metrics and disseminate knowledge on RevOps metrics.

What we are looking for

  • Experience: 8+ years of progressive experience leading RevOps teams for growing, software/SaaS companies with a complex enterprise selling environments. Demonstrated success in supporting global sales efforts, complex sales campaigns, ABM, sales to service handoffs, and a team approach to selling for direct sales and channel based sales motions.
  • Analytical: you are a master of numbers and proactively slice and dice data in multiple ways to detect conclusive patterns. You are always asking questions and are never satisfied till you receive answers. Strategy consulting experience is a big plus.
  • Empathetic: you use the power of metrics, insights, and EQ to help the RevOps team be successful. Because you influence incentive compensation, you have the emotional intelligence to have genuine and respectful conversations, even if you occasionally deliver tough feedback. 
  • Collaboration: Experience working cross-functionally at multiple levels of the organization including executives, to create processes, solve problems and develop strategies.
  • Strategic: Strategic thinking around sales, marketing and customer success by using data driven insights to create plans of action. The ability to understand the company’s strategy and translate it into marketing programs, messages and goals.
  • Forward thinking: Ability to solve complex problems and articulate the root cause and recommended solutions. A strong ability to address current day challenges and account for what is needed now and in the future.
  • Operational Excellence: Able to drive projects to completion and organize/prioritize work for self and the teams. Sustain execution and urgency in the work processes.
  • Strong Communicator: Executive presence and polish with the ability to work and communicate at executive level while still staying hands-on with the sales, partnerships, post-sales, marketing team. The ability to clearly articulate the company’s GTM strategy so everyone understands the vision and goals.

We're a lean team, so your impact will be felt immediately and opportunities for growth are abundant at our scaling company. If this all sounds like a good fit for you, why not join us?

Benefits and Perks!

  • Unlimited PTO and flexible work policy; we are remote for most roles!
  • Medical, Dental, Vision, HSA employer contribution, FSA, and FSA dependent programs
  • 401k with 100% match up to 4% with immediate vesting and eligibility
  • $500 to set up your WFH space - a one time thing
  • Monthly commuter contribution
  • Monthly credits for groceries from Public Goods
  • Monthly credits for Seamless
  • Monthly wellness credits to ClassPass
  • Annual Citi Bike membership
  • Annual $1,000 learning & development stipend
  • 4 free therapy sessions

How to Apply

Apply right here! You've found the application!

Alloy is proud to be an equal opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SisenseAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • TrelloManagement
    • NotionManagement
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

An Insider's view of Alloy

What’s the vibe like in the office?

The best way I can describe it is a silly encouraging family who happens to love KYC. I am surrounded by supportive, brilliant co-workers, who are all very much themselves with an undisputed passion for the company as well as a leadership team that genuinely cares about the well being of their employees.

Leigh

Software Engineer

What's the biggest problem your team is solving?

Basic financial services should be safe and seamless for EVERYONE to sign up for. With every client my team (sales) brings on, we’re making financial products more accessible.

Monica

Senior Mgr Business Dev (Partnerships)

What makes someone successful on your team?

Curiosity and grit will set you up for success on our team! When I joined Alloy, I learned about the relationship between identity and bank applications. From there, I created a knowledge base for clients, and today I manage our support team.

William

Manager, Client Support

What is your vision for the company?

Alloy wants to enable fair, safe and seamless financial services for better identity decisions and more inclusive banking.

Laura

Chief Revenue Officer

How do you empower your team to be more creative?

One of Alloy’s values is to “be bold”. This helps the team to have a go-getter, proactive attitude towards challenges big and small as we scale. We also feel supported by our team to try out new strategies, set 1:1 time with SME's across the org. for advice, and be encouraged to fail because we learn so much and grow in that experience.

Priscilla

Sr Tech Recruiter

What are Alloy Perks + Benefits

Alloy Benefits Overview

Perks & Benefits
- Unlimited PTO plan encourages team members to take time off so they come back refreshed
- FSA/FSA Dependent/HSA with $100/mo employer contribution
- Premium medical, dental, and vision coverage for employees and their dependents
- Care Teams that provide integration of COVID-19 screening and testing, 24/7 primary care both virtually and in person in our offices, mental health, benefits navigation and more
- $200 matching donations for employee's choice of non-profit
- $250 home office stipend to get your remote working environment up to par
- $150/mo wellness benefits contribution to spend as you'd like on gym memberships or ClassPass
- $50/mo employee appreciation fund - spend it on anything from groceries, wfh supplies, netflix, spotify, etc.
- $1000/yr annual Learning & Development stipend - for anything that will make you better at what you do.
- $5,000 employee referral program ($1,000 charitable donation to employee's choice of a non-profit + $4,000 directly to the employee)
- Free therapy sessions through our healthcare partners for every team member to support your mental health
- Up to 16 weeks parental leave options and support in returning to work
- Flexible work hours to accommodate your needs
- Memorable team events, retreats, and off sites throughout the year like visiting a goat sanctuary bee farm, plant propagating class
- In office Mother's rooms
- In office massages to help relax
- Conveniently located office (New York’s Union Square)
- Pet-friendly work environment
- And oh so many snacks & beverages

Culture
Partners with nonprofits
Open door policy
OKR operational model
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Our remote work program includes work from home until at least 2021
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Inclusive candidate experiences Hiring and unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Alloy's team fitness initiatives include weekly remote workout or yoga sessions.
Mental health benefits
Four free therapy sessions!
Financial & Retirement
401(K)
Alloy's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from with low expense ratios and fees.
401(K) matching
Alloy provides employees with a 401(k) matching plan. We match 100% of contributions up to 4% of an employee's annual gross pay.
Company equity
Alloy offers stock options, including vesting over a three-year period with a standard one year cliff.
Performance bonus
Charitable contribution matching
Alloy matches up to $200 per employee charitable contributions.
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 16 weeks of parental leave for the primary caretaker. Alloy. also provides 16 weeks of leave for the secondary caretaker.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Employees receive 40 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Alloy has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix + Spindrift you can handle.
Some meals provided
We provide free breakfast on Monday. Employees get free lunch on Monday, Wednesday.
Company-sponsored happy hours
Happy hours are hosted once per month with memorable events throughout the month held virtually.
Onsite office parking
We offer employees parking for bikes in our office!
Pet friendly
Alloy's pet policy is dog friendly daily
Recreational clubs
Get involved at Alloy like our Book Club!
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
$500 no questions asked stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
We offer $1000 annually for continuing education.
Customized development tracks

Additional Perks + Benefits

Our culture and community supports team members to feel appreciated, motivated, and pride in their work. Alloy works tirelessly to provide team members with meaningful and thoughtful benefits & perks whether if it is to support those big moments in life like birthdays, anniversaries or new additions to the family or to celebrate company milestone like our recent Series B raise! We love to show gratitude for hard work and successes through things like CEO Care Packages, a shoutout in the #props slack channel or by an Executive Leader in company-wide meetings for a job well done, pick me up gestures, and other fun surprises. We care a lot about our team members, which is why we also conduct an annual survey to assess our benefits offerings. Because of that, we're continuously making improvements to things like our health insurance plans, 401k matching program, or HSA employer monthly contributions to name a few. In addition, every employee receives stock options in the company sharing in the company's success.

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