Director of Revenue Operations

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šŸ˜Ž Our Culture

We are proud to be listed as #19 on Glassdoor's Best Small & Medium Places to Work 2023! Our number one goal at Quantum Metric is happy people, diverse and inclusive culture. Weā€™re passionate about empowering people to develop their interests, as well as ensuring that everyone feels supported along the way via training and development programs designed to accelerate their career. As a remote-first company, we stay connected through numerous committees, remote challenges/games, and our Employee Resource Groups -- Minds Matter, Mosaic (AANHPI), Pride, QM Women, QM Parents, Quantum Peak, We Are Black, and Young Dragons.


At Quantum Metric, you will have the opportunity to accelerate the trajectory of your career in the highly competitive enterprise SaaS space. You can look forward to helping some of the worldā€™s most recognized brands deliver cutting-edge digital experiences that empower employees to truly empathize with their customers.


We value all types of experience and education. We donā€™t expect you to meet every qualification for this position, and encourage you to apply if you have knowledge in most areas. Our door is open to everyone, and we canā€™t wait to add your unique identity to the team!


šŸš€ About the Role

You will lead and direct the revenue operations team responsible for go-to-market strategy & operations. The team's true north KPI is sales velocity.


Initially this role is focused on sales strategy & execution across the ~200 person selling team including AEs, SEs, Partner team, and SDRs. Coordination with counterparts in marketing and customer success is a must. Technology solutions (primarily Salesforce) also are part of this team.

šŸ”§ Responsibilities

  • This team is responsible for working with business leaders (e.g., VPs of Sales, VP of SEs, VP of Partnership, Dir of SDRs) to own:
  • Territory management including TAM, SAM, and SOM
  • Commission plan structure, quota management, and commission calculations (with finance)
  • Sales org planning including hiring plan
  • Forecasting
  • Pipeline management
  • Goal setting & attainment measurement
  • Process definition - e.g., rules of engagement
  • Ongoing operations to support run-rate business plus new initiatives (led by business stakeholders)
  • Pricing & packaging
  • Sales technology including Salesforce and CPQ (configure-price-quote)

šŸ’” Requirements

  • Deep experience in large enterprise go-to-market motion - e.g., $200k+ deal sizes, complex sales cycles
  • Nose for value - honed instincts for what matters versus what can be deprioritized or ignored
  • Track record of positive impact on sales and marketing process
  • Experience leading a team across multiple projects and deliverables
  • 20% travel

šŸ† Perks and Benefits

This will be the best group that you ever work with! We support one another through challenges and win as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career.


Group benefits

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)

Employee Assistance Programs (EAP)

Telehealth options

Voluntary Life & AD&D, STD, LTDĀ 

Healthy Rewards ā€“ Discount Programs

Calm App access

401k and Options / EquityĀ 

12 company holidays

Unlimited PTO

Sick leave

Parental/Adoption Leave


In addition to our more traditional benefits, we also offer generous perks, a flexible work environment, and numerous resources for professional development and team building.

Promotional opportunitiesĀ 

Rewards and recognitions programsĀ 

Robust onboarding and training program

One-time stipend for work at home employees

Monthly business expense stipend

Flexible work environments

Employee Discount Program (Perks at Work)

Employee Referral ProgramĀ 

Lead Referral Program

MacBook Pro and awesome swag delivered to your door

Supportive and collaborative cultureĀ 

RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)


šŸ‰ About Quantum Metric

As the pioneer in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform empowers a customer-centric culture, using quantified empathy to align business and technical teams to effectively prioritize customers needs based on business impact.Ā 


Today, Quantum Metric captures insights from 20 percent of the worldā€™s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 97%.


In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been recognized as an excellent place to work by the Inc 5000 and the Deloitte 500.


If the above role feels like a match and youā€™re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.Ā 


Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf


#LI-REMOTE #BI-Remote

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
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Boston, MA
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Other US Location
Palm Bay-Melbourne-Titusville
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • SqlLanguages
    • HTMLLanguages
    • CSSLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • BigQueryDatabases
    • Quantum MetricAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration

An Insider's view of Quantum Metric, Inc.

Headshot of Trevor

Whatā€™s the vibe like in the office?

It's a collaborative, supportive & intellectually challenging vibe. The Denver office has folks from just about every department, so there is always cross functional discussions & problem solving. Everyone is really sharp as well. It always pushes you to push yourself. We all genuinely enjoy being around one another. Overall, it's really positive.
Headshot of Trevor

Trevor

Senior Product Marketing Manager
Headshot of Jen

How do you collaborate with other teams in the company?

One of the exciting parts about working at Quantum Metric is we donā€™t work in silos. The Product Support team is at the center of all the action. We collaborate every day with Product, Engineering, Cloud Ops, Customer Success, Marketing....you name it. It really feels like one big team.
Headshot of Jen

Jen

Product Support
Headshot of Jesse

What does career growth look like on your team?

For the Quality Assurance Analyst, the growth opportunity is off the charts! My goal is that individuals in this role spend around 80% doing their daily tasks and 20% doing dedicated learning towards a specific craft. This learning could be directed towards automation, front end or back end engineering, or dipping their toe into product management.
Headshot of Jesse

Jesse

Software Quality Engineering Manager
Headshot of Mario

How do you make yourself accessible to the rest of the team?

I integrate with the team regularly. People can reach out to me any time if they need me; they have my phone number. I care about our people and this company.
Headshot of Mario

Mario

CEO and Founder

What are Quantum Metric, Inc. Perks + Benefits

Quantum Metric, Inc. Benefits Overview

At Quantum Metric, we offer a comprehensive group health plan, time off, competitive salaries, and a work environment that thrives on team collaboration and work-life balance. We understand life happens, and when it does we want our employees to be healthy and happy.

Culture
Volunteer in local community
We support a yearly community clean up on Earth Day, hold multiple events per year to raise money for Charity Water, and each employee gets 8 hours of volunteer time yearly to use at their discretion.
Partners with nonprofits
The company supports Charity Water, a non-profit organization that brings clean and safe drinking water to people in developing countries.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Employee awards
Flexible work schedule
Remote work program
Quantum Metric embraces remote work. We provide a home office stipend to make your workspace as effective as possible.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
QM is committed to 'happy people, diverse and inclusive culture.' We are committed to promoting and hiring diverse individuals while training our managers in DE&I practices.
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
We have six employee resource groups: Mosaic (AANHPI), Pride, QM Parents, QM Women, We Are Black, and Young Dragons. They host multiple events per year and help our employees stay connected.
Hiring practices that promote diversity
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
Diversity recruitment program
We source from diverse talent pools, post many of our roles to diverse job boards, and have mandatory bias training for all members on hiring teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical and Dependent Care
Disability insurance
Voluntary Short-Term and Long-Term Disability insurance to help replace lost income in the event of illness or accident that prevents employees from working.
Dental insurance
Vision insurance
Health insurance
4 health plans to choose from. We cover 99% of our employee + dependent premiums on the base plan option and allow employees to upgrade to more comprehensive plans by paying the difference.
Life insurance
Company paid basic-life insurance in the amount of 50k. Option to include additional voluntary life insurance for employee and dependents.
Wellness programs
We care deeply about the wellness of our employees. Our Wellness Committee hosts multiple events each quarter and we have many wellness benefits provided by the company.
Team workouts
We have activity related slack channels where we help hold each other accountable for getting daily movement! Also- team biking, Burpee Challenge, Global Fitness challenge, and more!
Mental health benefits
Mental Health appointments are fully covered by our company-provided insurance. Employees have access to additional resources through our EAP, telemedicine, and company-paid Calm App subscription.
Wellness days
Financial & Retirement
401(K)
401(K) matching
QM matches 50% of the first 6% of employee contributions to 401k.
Company equity
Performance bonus
Quantum Metric's performance bonus plans includes everything from cash rewards and additional equity.
Charitable contribution matching
Our company matches employees' contributions to a non-profit organization, charity: water.
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 14 weeks of parental leave for the primary caretaker. We provide 6 weeks of leave for the secondary caretaker.
Family medical leave
Company sponsored family events
Our QM Parents Employee Resource Group has put on several events for our kiddos including live Read-Alouds and a Halloween costume contest.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
QM offers unlimited PTO and encourages all employees to take time off to recharge.
Paid volunteer time
Earth Day is a company paid half-day where we all get out in our communities and give back to the planet. Employees also get 8 hours of discretionary volunteer time per year.
Sabbatical
The Quantum Recharge program gives a 3-consecutive-week mandatory paid time off to employees after every 3 years of tenure in addition to their standard PTO.
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
We offer a FlexPass for individuals that commute to our Denver Office.
Company-sponsored outings
We have annual holiday gatherings and regional team building activities. We also have our annual LEAP User Conference.
Free snacks and drinks
All of our offices are stocked with snacks and supplies!
Company-sponsored happy hours
Onsite office parking
Free parking at the home office and some paid-for parking at company designated office facility.
Relocation assistance
Offered on a case-by-case situation
Home-office stipend for remote employees
We offer a Work From Home stipend for office supplies for our all new hires.
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
On a case-by-case basis
Lunch and learns
Quantum Metric holds monthly meetings presenting on the new developments in the Product. There is also a monthly CXellence meeting where Customer Success presents use cases and customer wins.
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
Case by case basis
Personal development training
Virtual coaching services

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