Director of Change Management at Rightpoint

| Chicago, IL | Remote
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Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020. 

 

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team. 

 

Our Commitment to You 

 

No matter who you are, where you come from, whom you love, what you believe, or what you geek out about, we bring people together to do great work. That's what makes us Rightpoint!!! 

 

Intro 

 

Rightpoint is hiring a Director of Change Management for our fast-growing Business Design practice. This role will be a strategic member of the change team helping shepherd the growth of the practice: designing IP, leading client engagements, identifying new business opportunities and generating thought leadership.

We're looking for an experienced change leader who also brings “big picture” thinking and strong intellectual curiosity. Someone who is willing to challenge the status quo of how companies embarking on transformation think about how change initiatives impact across customer experience, and the people delivering the experience. You are equally analytical and imaginative, with a passion for creativity and invention. You bring deep empathy and understand the connection between impactful and meaningful change and the future success for organizations. The ideal candidate for this role is someone who brings prior consulting experience with a strong perspective in the organization & culture design space

 

What You’ll Do and the Impact You’ll Make 

 
Practice growth & development 

  • Working in partnership with the Senior Group Director of Change, this role will be pivotal in pushing the practice forward, staying on top of what's new and emerging in the Org & Culture Design landscape and supporting our Employee Experience solution offering, IP development and thought leadership.

    Specific responsibilities include:

  • Leveraging and/or creating change frameworks, processes, and approaches to organization & culture design engagements.
  • Defining success metrics and measuring discipline growth and performance against these.
  • Strong consultative skills including project scoping, insight gathering, problem solving, strategy development, influencing, intervention planning and excellent written and verbal communications.
  • Build understanding and embed change and culture initiatives and programs across Rightpoint practices and client offerings
  • Staying abreast of change management, organizational effectiveness, restructuring/redesign, business performance, benchmarking, leadership, and other key CM topic areas and practices.
  • Contributing to thought leadership on how companies employ innovative organization & culture design.
  • Supporting recruiting and interviewing potential new team members.
  • Supporting, coaching mentoring, and onboarding of team members.

Client work
  • Most of your energy in this role (~60%) will go towards leading client business.
  • Performing qualitative and quantitative assessments of change success and change adoption and developing strategies to address client challenges, risks, or gaps.
  • Applying behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change.
  • Growing and deepening meaningful relationships and trusted partnerships; Acts as a coach for senior leaders and executives in helping them fulfill the role of sponsor for the change.
  • Defining and measuring success metrics and monitoring change progress.
  • Identifying and managing anticipated resistance to change.
  • Designing materials for client workshops and sessions.
  • Facilitating meetings and workshops.
  • Coaching teams, leaders, and senior executives. 

    New business

    • Developing and spreading new principles and practices inside client orgs.
    • Identifying and developing new business opportunities
    • Assessing inbound opportunities to determine whether they are a fit for Rightpoint
    • Supporting project scoping, including deliverables, resources, and guided discussions
    • Developing original theory and sharing it through writing, speaking, and networking
    What We'd Like to See:
    • Track record of delivering value and high-quality outcomes to the business and achieving results through insightful recommendations.
    • Structured and led internal consulting projects and teams to build relationships and influence senior business leaders and executives.
    • Fluency in and commitment to principles and practices related to equity, diversity, and inclusion.
    • Excellent presentation and facilitation skills.
    • Strong organizational skills with ability to manage multiple, conflicting priorities.
    • Strong analytical and problem-solving skills.
    • A network of other Organizational Design thinkers and leaders.
    • Extensive experience with process and technology implementations.
    • Worked under tight deadlines delivering services in an agency/consultancy model.
    • Extensive experience in implementing, leading, and coaching others in the definition of and value of change management.
    • Demonstrated leadership capacity, collaboration skills, and tenacity: we value an entrepreneurial spirit and willingness to roll up your sleeves to get the job done.

    Nice to have:


    • Significant similar professional experience working in organization and/or culture design and transformation.
    • Have experience in managing end to end change process with responsibility for both change and communication across multiple large, complex organizations.
    • Prosci or similar change management certification or designation is preferred.

     

     

    Benefits and Perks at Rightpoint  

     

    Our teams are working 100% remote for the foreseeable future, but typically our teams travel as needed and operate flexibly from home, or at Rightpoint offices in: Atlanta; Auckland; Boston; Chicago HQ; Dallas; Denver; Detroit; Jaipur; London; Los Angeles; New York; Oakland; or Sydney.   

    • Flexible PTO  
    • Flexible work schedule  
    • Great insurance coverage and flexible spending accounts (Multiple Options) 
    • 401k with company matching 
    • Continuous training, certifications, and learning opportunities  

     

    EEO Statement 

     

    Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.  

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

     

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
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    An Insider's view of Rightpoint

    What are some social events your company does?

    The best is the Leadership Breakfast where the office leaders make a full blown cooked in office breakfast for everyone…..or the Chili Cookoff….we do great food events!

    Brad

    VP, Delivery Excellence

    How do you collaborate with other teams in the company?

    This is my favorite part of working at Rightpoint! We have such a wide knowledge base across teams. Our open-door culture is very helpful for collaboration. I can reach out to anyone in the company who could help with a topic. We have a culture to train each other. We have an internal collection of talks on different topics in our internal channels

    Valeria

    iOS Developer

    What makes someone successful on your team?

    Collaboration, positivity, and personality! Every member of teams at Rightpoint are expected to pull their weight, but we always have fun doing it and ensure that each member has equal responsibilities.

    Kelly

    Project Manager

    How does the company support your career growth?

    I think Rightpoint has an incredible way of giving people tools that they need while allowing people to shape projects or new initiatives the way they see them. It shows employees that we are trusted and that our managers believe we are full capable. With that sort of support, career growth comes naturally.

    Dominique

    Recruiting Coordinator

    What are Rightpoint Perks + Benefits

    Rightpoint Benefits Overview

    Our Team Members come first - we are currently fully remote and will likely continue to work remote until mid-2021 at the earliest. Some of the below perks are office perks that we have in non-COVID times.

    Flexible PTO

    Casual and open office environment

    Flexible Work Schedule

    Great insurance coverage and flexible spending accounts

    401k with Company Matching

    Weekly Snack/Drink delivery

    Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

    Continuous Training, Certifications, and Learning Opportunities 

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Compassion Crew (Volunteer Group) Green Team (Eco-Friendly Group_ ERGs (PoC, Womxn, Parents)
    Daily sync
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Pair programming
    Open office floor plan
    Diversity
    Highly diverse management team
    Unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity Employee Resource Groups
    PRIDE, Womxn, Parents at RP, People of Color and India Team ERG,
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Rightpoint employees can contribute within IRS guidelines annually to their FSA.
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Team workouts
    In COVID times, Rightpoint has had a series of wellness events and virtual yoga classes. In normal times these events would be in-office.
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Rightpoint provides employees with a 401(k) matching plan
    Performance Bonus
    Rightpoint has an annual performance bonus plan.
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Rightpoint provides backup child care assistance.
    Generous Parental Leave
    We provide up to 6 weeks of parental leave for primary and secondary caregivers, in addition to other benefits that provide paid-time off that the individual may be qualified for.
    Flexible Work Schedule
    Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
    Remote Work Program
    In non-COVID times, our remote work program includes work from home flexibility, typically 1-2 days per week. Due to COVID, we are 100% remote through mid-2021.
    Family Medical Leave
    Company sponsored family events
    Rightpoint sponsors family oriented events periodically throughout the year.
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
    Paid Volunteer Time
    As part of our Flexible Time Off (FTO) policy, team members are able to take time needed for volunteer activities.
    Paid Holidays
    Paid Sick Days
    Rightpoint has a Flexible Time Off Policy
    Perks & Discounts
    Beer on Tap
    Casual Dress
    Commuter Benefits
    Rightpoint offers pre-tax commuter and parking benefits for all team members.
    Company Outings
    Rightpoint hosts company outings Semi-annually.
    Stocked Kitchen
    Rightpoint has a very well stocked pantry with deliveries from a local vendor 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap (non-COVID times).
    Some Meals Provided
    Happy Hours
    Happy hours are hosted regularly throughout the year
    Fitness Subsidies
    Team members participating in our medical plans are eligible for a variety of wellness subsidies.
    Home Office Stipend for Remote Employees
    Professional Development Benefits
    Job Training & Conferences
    Rightpoint offers support for ongoing training and support for job training and conferences.
    Diversity Program
    Lunch and learns
    Rightpoint hosts lunch and learn meetings regularly.
    Cross functional training encouraged
    Promote from within
    Online course subscriptions available
    Paid industry certifications
    One of Rightpoint's core values is Learning and we support team members for many different industry certifications.
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