Director of AP Client Revenue and Operations at Pearson (Des Moines, IA)

| Des Moines, IA
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Director AP Client Revenue and Operations

Summary

The Director of Client Service Operations oversees the day-to-day operational activities of our corporate clients, the Admission Counselor Team, Pima College Team, and the Success Coach team. The Director works closely with the Account Management team and New Business Development team to ensure our corporate clients' needs are understood and met.

The Director demonstrates Accelerated Pathways' value to our corporate clients through thoughtful tactical and strategic oversight of day-to-day operational matters. In coordination with the VP of Revenue and Account Management, the Director also actively supports and enforces defined escalation and communication plans to resolve any administrative issues.

The Director of Customer Service Operations will maintain positive relationships with his/her assigned accounts, and to will work in cooperation with Account Management to grow Pearson's Accelerated Pathways business in those accounts by improving cooperation, with the goal of increasing enrollment, retention, and completion.

Performance measures:
  • Account revenue
  • Corporate account contract retention and renewals

General Responsibilities

  • Works with Marketing, Academic Research, Account Management, and Business Development to ensure alignment, provide direction, review issues, updates, outstanding college approvals and deliverables, and address questions.
  • Effectively collaborates cross functionally with Marketing, and Academic Partnerships to ensure alignment of student outreach through matriculation
  • Maintains relationships with Academic Research, Account Management and Business Development teams to identify areas in need of operational improvement, and work to solve or mitigate issues on an on-going basis.
  • Works to maximize efficiency and productivity through process analysis and interdepartmental collaboration
  • Forecasts both new and returning student enrollment for each corporate client
  • Monitors status and work to resolve and/or escalate issues as appropriate

General Qualifications

  • Bachelor's degree from an accredited institution in Business, Sales, Management, or equivalent discipline OR appropriate combination of experience and education.
  • Experience with:
  • Customer Support
  • Sales forecasting
  • Effective project management, implementation and delivery strategies
  • Working independently on many concurrent activities
  • Knowledge of Excel, financial modeling and presentation solutions
  • Ability to drive business development team to meet goals
  • Understand the big picture - recognize best strategies for way forward -- incremental process steps vs. changing the process mode to achieve a goal
  • Collaborative communication style, builds relationships with other departments, removes barriers
  • Problem solver, with great attention to detail, excellent organizational & project management skills
  • The ability to multi-task, and work well under pressure with tight timelines
  • Ability to travel when necessary.

Supervisory Responsibilities

Supervises Consumer Enrollment team, Head of Corporate Enrollment Services, Success Coach Manager

As required by theColorado Equal Pay Transparency Act, Pearson provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only , the range of starting pay for this role is $115,000 - $120,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com.

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racistcompany in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.

To learn more about Pearson's commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need.All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.

Job: CUSTOMER SERVICE

Organization: Workforce Skills

Schedule: FULL_TIME

Req ID: 3835
More Information on Pearson
Pearson operates in the Edtech industry. The company is located in Chandler, AZ, Iowa City, IA, Minneapolis, MN, Tupelo, MS, Concord, NH, Hoboken, NJ, Albuquerque, NM and San Antonio, TX. Pearson was founded in 1871. It has 29811 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1658 open jobs at Pearson, click here.
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