Summary:

Functions of this position include incoming fielding requests via telephone, email, and walk-up to ensure courteous, timely, and effective resolution of end-user issues. Is to answer incoming financial aid phone calls and help students and parents who walk into the Financial Aid Office needing assistance. Resolves most questions independently and refers more complex situations to higher levels. Process incoming mail and verification documents by logging transactions into identified university software solutions.

Qualifications:

• 1-2 years' experience in Financial Aid or Student Accounts,
• Required 2-3 years' experience in Customer Service,
• Required Outstanding customer service skills and ability to resolve conflict.
• Strong listening, speaking, writing and interpersonal skills in technical and non-technical situations.
• Knowledge of the financial aid application process, Banner student system and Application Xtender (preferred).
• Ability to maintain confidentiality.

Knowledge, Skills, Abilities:
Excellent analytical and organizational skills
Team player with excellent interpersonal skills; must be able to establish and maintain effective, cooperative working relationships with clients and staff
Attention to Detail
Verbal and written communications skills
Report preparation skills
Ability to work well under pressure
Ability to operate personal computer and various software programs

Physical Requirements:
Seeing: 75 - 100%
Hearing: 75 - 100%
Standing/Climbing/Mobility: 0 - 24%
Lifting/Pulling/Pushing: 0 - 24% (pound: lbs.)
Fingering/Grasping/Feeling: 75 - 100%
Travel: No
Exposure to Blood Borne pathogens: No

AAP/EEO Statement:
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

Disclosure Statement:
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office located at 3006 Webster Street Omaha, NE. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.