Consulting Manager, Banking & Commercial Lending

| Chicago, IL | Hybrid
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Ready to thrive in the next step on your career journey?

West Monroe is currently seeking a Manager with Commercial Lending and Consulting expertise in the Financial Services industry to join our National Banking Practice.  As many banks who have survived the worst of the financial crisis look to position themselves for growth and prosperity in a new banking landscape, there are many exciting opportunities to work with new and existing clients on strategy, transformation, and delivery engagements.  With consolidation, regulation, technology advances and significant market-level change, this role is well positioned for engagements spanning business, technology, and management consulting services.  The role will involve applying personal and corporate knowledge and experience to tailor solutions and build partnerships helping our clients gain competitive advantage in their markets.  You will help business and technology executives solve key problems within the financial services industry, mentor junior consultants, while building the practice and your career at one of the best places to work in New York.

There are three main areas of responsibility for our Managers:
Client Delivery         
·       Facilitate and lead Client and West Monroe Resources on large scale, transformative initiatives
·       Communicate and report project status to C-level executives and management, including budget, risks, and general business issues
·       Effectively manage project budget, Client billing, and subcontractor expenses
·       Analyze each Client’s business needs in order to identify the underlying problems and recommend optimal solutions
·       Document clear and concise business / functional requirements and acceptance criteria
·       Quickly respond to Client issues while also being able to effectively drive projects to timely and successful completion
·       Review project deliverables to ensure quality and consistency of project team output
·       Understand the underlying technologies being used on a project to be able to direct how to design, develop, test, and implement a technology enabled solution
·       On larger engagements, be able to work with larger management teams and determine independencies between the WMP project and other initiatives
·       On smaller engagements, be able to work hands on in creating deliverables which could include strategy, design, development, application testing, and the delivery of training
·       Facilitate effective change management programs within client organizations including creating and administering communication plans to ensure overall system usability and adoption
Business Development
·       Present at industry conferences and effectively network to develop a robust pipeline of prospect Client opportunities
·       Publish white papers, blogs, and actively participate in industry groups to establish WMP as an industry leading consulting service provider in Commercial Lending
·       Actively partner with Business Developers and other WMP solution areas to develop and present impactful solution offerings for prospective Clients   
·       Drive the sales process of identifying and closing new opportunities with existing Clients
·       Actively build a professional network and affiliate network in the local, regional, and national financial services community
Foster and broaden professional relationships and opportunities with alliance partners
Practice Development
·       Manage and mentor consultants in the effective delivery of impactful solutions to financial services organizations
·       Participate actively in the consultant recruiting and performance management processes
·       Train consultants within the Banking and Customer Experience practices to be knowledgeable of Commercial Lending terminology, processes, and key performance indicators
·       Drive the development/enhancement of WMP’s methodologies and approaches to financial services Client delivery
·       Develop solutions specifically designed to address the needs of financial services firms engaged in Commercial Lending
·       Lending Skills and Experience:
·       Industry experience in one or more of the following segments: Commercial Lending / Leasing, Small Business Administration (SBA) Lending, Equipment Finance, Alternative Business Lending, Consumer Lending / Leasing, Mortgage / Home Equity, Commercial Banking
·       Solutions experience in one or more of the following Commercial Lending areas: Business Process Optimization, Credit & Portfolio Analytics, Commercial Loan Product, Commercial Lending Sales Process, Loan / Lease Origination Systems, Loan Servicing, Risk Management
·       Experience with one or more of the following Competencies: Anti-Money Laundering (AML), Business Architecture, Business Process Mapping, Business Requirements Development / Gap Analysis, Business Strategy Development and Execution, Change Management, Digitization / Imaging, Program / Project Management (PMO), Quality Assurance, Regulatory Compliance, Risk Management, Software Development Lifecyle (SDLC)
·       Experience, System Implementation / Integration, Testing, Training, Use Case Methodology (Waterfall, Agile), Vendor Analysis / Selection
Experience with industry-leading Core Loan Accounting Systems including Fidelity, Fiserv, and/or Jack Henry
·       Experience with industry-leading Commercial Loan Origination Systems (LOS’) including nCino, Capitalstream, CreditQuest, WebEquity, and/or Sageworks
Experience with industry-leading Customer Relationship Management (CRM) systems including Salesforce, Microsoft Dynamics, NetSuite, Oracle, etc.
·       Experience leading Financial Services Firms through transformational change initiatives, including Mergers and Acquisitions, Core Conversions, and/or Ancillary System Implementations and Integrations 

Experience in one or more of the following roles involved in the lifecycle stages of a commercial line/loan:
·       Relationship Manager / Loan Officer – Sales, Qualification, and Structuring
·       Credit Analyst / Underwriter – Underwriting, Due Diligence
·       Credit Officer – Credit Review, Approval
·       Loan Closer – Loan Documentation, Closing, Boarding
·       Portfolio Manager / Servicer – Portfolio Management
·       Risk Manager – Credit Risk / Capital Management
·       Commercial credit qualification or commercial credit training


What you need to bring to the table
·       BS in Accounting
​, Finance, OR Equivalent experience required

·       At least 6+ combined years of Financial Services industry and professional services consulting experience including Client delivery
·       Commercial Lending experience within the Financial Services industry is required
·       Strong entrepreneurial spirit, having a desire to lead business development for the National Banking Practice and help build the Banking Practice from the ground up
·       Must have experience managing a variety of teams, including small engagements as well as large initiatives
·       Must have experience estimating project work effort, cost, and identifying and mitigating project risks
·       Must have experience effectively leading organizations or teams through change
·       Must have recent experience or proficiency with financial services industry projects and have “been there, done that” confidence regarding capability to deliver value to Clients
·       Strong analytical, problem solving, and presentation skills
·       Candidates must be eligible to work permanently in the United States without sponsorship
Strong communication skills to be able to work with Client representatives at all levels, including presenting to C-level executives
A commitment to inclusion and diversity, and openness to new ideas and perspectives

Ready to get started? Join our team and make an impact.

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe Partners is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. 

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An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Culture
Volunteer in local community
West Monroe encourages volunteerism both on an individual level and through coordinated volunteer opportunities, such as our Day of Service, an all-company volunteer day.
Partners with nonprofits
In 2021 West Monroe contributed more than $2,717,461 to national and local nonprofits across the country​ through corporate contributions, hands-on volunteerism, and pro bono engagements​.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
West Monroe offers flex schedule arrangements that allow a full-time regular employee to change the standard start and end time of their standard office hours.
Remote work program
Employees who do not live within 100 miles (or a commutable distance) to a West Monroe office are eligible to become remote employees.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
West Monroe aims to have 25% women representation, 20% people of color representation, and 9% underrepresented people of color in leadership positions in the upcoming years.
Mandated unconscious bias training
West Monroe has unconscious bias training courses that are required for all directors and above, and open to all employees.
Diversity manifesto
Diversity employee resource groups
West Monroe has seven ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, Veterans, and Women's Leadership Network.
Hiring practices that promote diversity
Our Talent Acquisition team is committed to an inclusive candidate experience through practices such as mitigating bias. We also work with numerous diversity recruiting partners.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
West Monroe offers employees Health Care FSAs, Dependent Care FSAs, and Commuter FSAs to help cover medical, dependent care, and commuter expenses with pre-tax contributions.
Disability insurance
If employees become ill or suffer an injury that prevents them from working, West Monroe provides short- and long-term disability insurance to replace a portion of an employee’s income.
Dental insurance
West Monroe dental insurance is provided by Delta Dental via PPO. The plan covers 100% of the cost of preventative care, including x-rays, annual cleanings, and more.
Vision insurance
West Monroe’s vision insurance is provided by VSP. The plan includes treatment for eye pain, tests to diagnose vision changes, exams to monitor cataracts, retinal screenings, and routine eye care.
Health insurance
West Monroe’s medical insurance is provided by BCBS of Illinois and Kaiser Permanente for CA & HI employees. There are two plan offerings through BCBS: PPO and a High Deductible Plan with an HSA.
Life insurance
West Monroe offers all full-time employees a $50,000 Life and AD&D policy at no cost to the employee. Employees are offered voluntary life insurance in the amount of up to $500K or 5x their salary.
Pet insurance
Employees have the ability to purchase pet insurance directly with Spot, ASPCA, or Pets Best through the West Monroe partnership with Benefit Hub.
Wellness programs
West Monroe provides many wellness benefits including gym discounts, dedicated wellness platform rewarding employees for meeting goals, and employee groups such as running club, cycling club and more.
Mental health benefits
West Monroe provides mental health benefits including access to Headspace, listening sessions on mental health topics, flexible work arrangements, employer-sponsored EAP, and a wellness committee.
Financial & Retirement
401(K)
West Monroe’s 401(k) plan is administered by Principal with options for both a Traditional or Roth account. Employer contribution match is up to 25% with a broad selection of funds to select.
401(K) matching
West Monroe’s 401(k) retirement plan matches 25% of an employee’s contribution. Both Traditional and Roth accounts are eligible to be matched.
Company equity
Employee stock purchase plan
Employees have an annual opportunity to purchase company shares through an internal marketplace within the 401(k) plan. We believe the ability of our people to invest in the future of the firm.
Performance bonus
The bonus program is tied to both firm and individual performance, as a result, an employee’s individual bonus attained may range between 0% -150% of the average.
Charitable contribution matching
West Monroe matches charitable gifts that employees make to eligible nonprofit, in addition to other charitable donations.
Child Care & Parental Leave Benefits
Childcare benefits
We partner with Bright Horizons Back-Up Care offering adaptive, flexible support for employees’ child and dependent care needs, including accessing last-minute care.
Generous parental leave
West Monroe offers 10 weeks of paid leave for all employees. Employees can combine parental leave, flexible time off, flexible scheduling, and unpaid time off.
Family medical leave
West Monroe employees are eligible for up to 12 work weeks of unpaid leave under the Family and Medical Leave Act during a rolling 12-month period.
Company sponsored family events
West Monroe's Chief Family Event Program offers sponsored family events for those interested, such as Camp West Monroe, a day at camp with an array of family activities.
Fertility benefits
West Monroe's medical plans include coverage for fertility treatment.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Every year, our employees come together to spend a workday supporting nonprofits in their communities through virtual or in-person volunteerism.
Sabbatical
The Fischer Global Service Fellowship Program allows employees to take a three to six-month sabbatical leave to support a philanthropic and humanitarian issue of interest anywhere in the world
Paid holidays
Paid sick days
West Monroe has a flexible time off policy which means you can use this time as paid sick days.
Office Perks
Commuter benefits
West Monroe offers a commuter flexible spending account for parking and public transit.
Company-sponsored outings
West Monore holds many company outings throughout the year including quarterly office offsite outings, and Chief Events.
Free snacks and drinks
All West Monroe office kitchens are continuously stocked with snacks and beverages for employees.
Some meals provided
There is always a lot going on at West Monroe offices. From Chief events to quarterly office meetings, there is food for employees.
Company-sponsored happy hours
Every month, West Monroe offices hold a happy hour for employees called "4 O'Clock Rocks"
Recreational clubs
Our Chiefs Program allows employees to create a CXO (Chief “Something” Officer) role outside their daily client services roles, such as Chief Outdoor Officer or Chief Snack Officer.
Fitness stipend
West Monroe partners with local gyms in New York and Chicago to provide a discounted membership. Blue Cross Blue Shield offers unlimited access to a nationwide network of gyms
Home-office stipend for remote employees
All employees receive a $75 monthly hybrid work stipend to offset specific costs associated with hybrid working.
Professional Development Benefits
Job training & conferences
West Monroe offers an internal peer training program, job training, technology insights, client case studies, and personal enrichment topics.
Lunch and learns
West Monroe's employee resource groups frequently on employee listening sessions during lunch hours to discuss important topics such as racial equity and work/life balance.
Promote from within
Mentorship program
West Monroe does not have a formal mentorship program. However, some informal programs are offered by ERGs, such as the Women's Leadership Network.
Online course subscriptions available
Paid industry certifications
West Monroe offers industry certifications that help employees grow in their expertise and career goals.

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