Vimeo is seeking a Billing Coordinator to join our fun-loving team and help us with the billing process. This role will play an important part in the Accounts Receivable (A/R) processes for our businesses, interact directly and frequently with customers and Vimeo staff, and actively participate in our financial reporting. 

What you'll do: 

• Generate and submit invoices for customers 
• Research and apply incoming payments to outstanding invoices 
• Resolve customer inquiries via phone & email 
• Review pending sales contracts for billing abnormalities, taking proactive action to ensure a smooth billing experience for customers and Vimeo staff 
• Become familiar with tax laws in applicable territories 
• Assist Finance and Sales teams with completion of vendor registration forms 
• Monitor past due accounts. Contact customers and discuss their overdue payments via phone/email on a daily basis 
• Send delinquent accounts to third party collections agency every month 

Skills and knowledge you should possess: 

• 2+ years of relevant experience managing Billing processes 
• Exceptional verbal and written communication skills 
• Advanced working knowledge of Microsoft Office, especially Excel; experience working with Zoho Suite, Zuora a plus 
• Unwavering commitment to confidentiality and data protection 
• Ability to multi-task, effectively determine priorities and meet firm deadlines 
• Ability to work effectively and collaboratively in a team environment 
• Ability to thrive in a dynamic, fast-paced and incredibly fun work environment