About the Team:

ChowNow is unique among startups in the online ordering space. We make life easier for restaurants by offering online ordering tools that help them thrive. Everything the company builds puts eateries and their customers first—via websites, custom-made apps, Google, Facebook, Instagram, marketing, analytics, podcasts—wherever restaurants and modern diners connect. We think local and operate commission-free because we believe in being a fair, sustainable, and equitable partner to restaurants everywhere. Those same values are reflected in our workspace. 

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners—something that’s never been done in our category. As we expand to new markets our opportunities to create, build, and grow will only increase. Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

About the Position:

As the Billing Specialist I, you’ll play a key role in the Finance/Billing department, ensuring that our financial data is accurate, timely, and consistent with the best practice financial procedures. You’ll help us keep pace with our fast-growing list of clients and expanding product catalogue. You’ll assist with turning sales into cash to keep the company’s engine revving. 

Reports to Senior Billing Manager; No direct reports

Within 30 days, you'll:

• Complete our ChowNow onboarding (Ramp Camp) where you’ll learn the ins and outs about ChowNow and our products 
• Complete training with our IT Team and one of our Billing Team Leads. By the end of training you’ll be able to successfully navigate all internal tools, including Google Apps, Slack, Box, Salesforce, ChowNow Admin, and NetSuite
• Learn the basic customized processes in Salesforce and NetSuite, and begin processing new subscriptions for both recurring and one-time products
• Review signed agreements to Salesforce opportunities for completeness and accuracy
• Enter bank account information in the ChowNow platform for new accounts in order to have subscription payments and order disbursements process correctly
• Familiarize yourself with the approval process for upgrade/downgrade subscriptions in Salesforce and the consequent actions to take in NetSuite

Within 60 days, you'll:

• Own the reviewing of signed agreements and Salesforce opportunities as well as pushing of all new and add-on subscriptions to NetSuite
• Become familiar with the intricacies of our customer requests and their unique processes in Salesforce; amending and terminating existing subscriptions
• Be proactive in identifying billing issues or problematic accounts and handling as necessary and/or recommending solutions to management
• Routinely interface with our internal dept. such as sales, restaurant success, and client service departments to field questions from our customers

Within 90 days, you'll

• Handling the failed/unapplied payments in Stripe and cancellation process in NetSuite
• Take charge of processing amendments to subscriptions, including upgrades, downgrades and renewals. 
• Start to learn and tackle the credit issuance process, ChowNow bucks for restaurant locations

You Should Apply If You:

• Have 1 to 3 years in a billing role, SaaS/technology company experience preferred
• Have experience working with Salesforce CRM and Billing solutions, Salesforce and NetSuite preferred
• Are excited at the thought of taking on the task of managing SaaS subscriptions for a company with 20,000+ restaurant locations
• Are detailed-oriented and great with documentation to let the rest of the accounting team know what is going on with customer accounts
• Are comfortable working in a fast-paced, growing accounting department that will look to you to help build scalable processes and procedures
• Have professional communication and attitude while reaching out to clients about their outstanding balances, current subscriptions, and charges/invoices

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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