Billing Operations Specialist
Description
Who we are
Scaled Agile, Inc., (https://www.scaledagile.com) is the provider of SAFe®, the world's leading framework for enterprise agility. Through learning and certification, a global partner network, and a growing community of over one million trained professionals, Scaled Agile helps enterprises build better systems, increase employee engagement, and improve business outcomes. Based in Boulder, Colorado, Scaled Agile is a member of the Pledge 1% corporate philanthropy movement, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose. The Scaled Agile mission is to be the trusted provider of the system that enables our customers to achieve and sustain Business Agility.
The Billing Operations Specialist role is a newly added position to support our worldwide growth. As a new member of our accounting team, you will play an integral part in the ongoing success of our company. Opportunities for personal development and growth exist as the company continues to expand and develop globally.
What you'll be doing...
- Ensure timely and accurate distribution of invoices in accordance with various contract terms and billing rates globally.
- Provide professional customer service to internal and external customers with billing or contract issues and questions. This includes maintenance of billing issues/discrepancies and escalating issues to management as appropriate to attain problem resolution.
- Collaborate with the sales team and legal department to help ensure accuracy and completeness of contracts and purchase orders prior to provisioning licensees and invoicing the customer.
- Research and analysis of customer accounts
- Apply payments, generate statements & resolve discrepancies.
- Prepare past-due notices, customer statements and request-for-payment letters for delinquent accounts
- Complete supplier information forms and manage customer portals, when required.
- Assists other areas of accounting, audit and special projects as necessary.
What's in it for you….
- Opportunity to work with a highly collaborative team - developing greater knowledge and skills within the field of finance & accounting.
- Experience organizational impact through creating innovative practices
Required skills & experience:
- 4+ years of experience in an accounting role, providing support to a growing organization.
- Values and respects confidentiality
- Interest in contributing to creative people practices solutions
- Possess a sense of urgency
- Proactive and self-directed learner
- Demonstrate consistent attention to detail and understand the importance of getting the small stuff right
- T eam player, highly collaborative
- Strong communicator with a sense of professionalism, nuance, and discretion, even in challenging situations
- Previous experience with NetSuite & Salesforce is a plus
Compensation:
Scaled Agile is committed to fair and equitable compensation practices. The target salary range for this role is $24 to $30 per hour. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications.
Employees of Scaled Agile are also compensated with a competitive benefits package including medical, dental, vision, optional insurance products including pet insurance, 401K with a match, flexible paid time off, company-paid sabbatical after six years of service, bonus plan, and equity options.
Location:
Scaled Agile is headquartered in Boulder, CO, we are currently working remotely and providing the office as a resource to our team members.
Why Scaled Agile?
We are a growing organization with a proven revenue model. We are the global market leader in software and systems development knowledgeware.
This is a place for people who love technology environments, geek out on methodologies and are always thinking about how things can be improved.
We are a group of seasoned professionals and systems thinkers who are passionate about our mission of helping the biggest organizations in the world improve the way they produce software and create real value. We're profitable, we're agile.