Billing Operations Specialist

| Greater Boulder Area
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Description
Who we are
Scaled Agile, Inc., (https://www.scaledagile.com) is the provider of SAFe®, the world's leading framework for enterprise agility. Through learning and certification, a global partner network, and a growing community of over one million trained professionals, Scaled Agile helps enterprises build better systems, increase employee engagement, and improve business outcomes. Based in Boulder, Colorado, Scaled Agile is a member of the Pledge 1% corporate philanthropy movement, SAI contributes to the local community and seeks to inspire and encourage other companies to the same purpose. The Scaled Agile mission is to be the trusted provider of the system that enables our customers to achieve and sustain Business Agility.
The Billing Operations Specialist role is a newly added position to support our worldwide growth. As a new member of our accounting team, you will play an integral part in the ongoing success of our company. Opportunities for personal development and growth exist as the company continues to expand and develop globally.
What you'll be doing...

  • Ensure timely and accurate distribution of invoices in accordance with various contract terms and billing rates globally.
  • Provide professional customer service to internal and external customers with billing or contract issues and questions. This includes maintenance of billing issues/discrepancies and escalating issues to management as appropriate to attain problem resolution.
  • Collaborate with the sales team and legal department to help ensure accuracy and completeness of contracts and purchase orders prior to provisioning licensees and invoicing the customer.
  • Research and analysis of customer accounts
  • Apply payments, generate statements & resolve discrepancies.
  • Prepare past-due notices, customer statements and request-for-payment letters for delinquent accounts
  • Complete supplier information forms and manage customer portals, when required.
  • Assists other areas of accounting, audit and special projects as necessary.


What's in it for you….

  • Opportunity to work with a highly collaborative team - developing greater knowledge and skills within the field of finance & accounting.
  • Experience organizational impact through creating innovative practices


Required skills & experience:

  • 4+ years of experience in an accounting role, providing support to a growing organization.
  • Values and respects confidentiality
  • Interest in contributing to creative people practices solutions
  • Possess a sense of urgency
  • Proactive and self-directed learner
  • Demonstrate consistent attention to detail and understand the importance of getting the small stuff right
  • T eam player, highly collaborative
  • Strong communicator with a sense of professionalism, nuance, and discretion, even in challenging situations
  • Previous experience with NetSuite & Salesforce is a plus
    Compensation:
    Scaled Agile is committed to fair and equitable compensation practices. The target salary range for this role is $24 to $30 per hour. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, and certifications.
    Employees of Scaled Agile are also compensated with a competitive benefits package including medical, dental, vision, optional insurance products including pet insurance, 401K with a match, flexible paid time off, company-paid sabbatical after six years of service, bonus plan, and equity options.
    Location:
    Scaled Agile is headquartered in Boulder, CO, we are currently working remotely and providing the office as a resource to our team members.
    Why Scaled Agile?
    We are a growing organization with a proven revenue model. We are the global market leader in software and systems development knowledgeware.
    This is a place for people who love technology environments, geek out on methodologies and are always thinking about how things can be improved.
    We are a group of seasoned professionals and systems thinkers who are passionate about our mission of helping the biggest organizations in the world improve the way they produce software and create real value. We're profitable, we're agile.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
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    • Salesforce ApexLanguages
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    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration

An Insider's view of Scaled Agile, Inc.

How would you describe the company’s work-life balance?

There are many things that excite me about working at Scale Agile. High on the list is the fact that everyone in the organization truly embraces a work-life balance. We are humans first, and that is respected every day.

Eric

Director, Global Events

What projects are you most excited about?

Working at Scaled Agile gives the opportunity to impact global change. Creating solutions that increase the joy of working within the world’s most impactful organizations fills me with deep purpose every day.

Rebecca

Framework Team

How has your career grown since starting at the company?

At Scaled Agile, my career has blossomed from Scrum Master to Release Train Engineer, amid diverse team experiences and invaluable knowledge-sharing with global SAFe and agile luminaries. Our culture encourages me to bring my authentic self to work every day.

Sam

Release Train Engineer

What's the biggest problem your team is solving?

One of our biggest challenges is supporting international expansion and growth. In two short years, we’ve transformed from having English-only materials to providing courses and learning materials in seven different languages. We have more work to do but I’m thrilled that our customers are learning and practicing SAFe® in their own language.

Yuka

Director of Globalization Services

What are Scaled Agile, Inc. Perks + Benefits

Scaled Agile, Inc. Benefits Overview

We strive to provide employees and their loved ones with an excellent benefits experience, focused on supporting their physical, emotional, financial, social, and environmental wellbeing. Benefit programs are thoughtfully designed to enhance health and wellbeing, and generous enough to make it easy to find the balance between work and home life.

Culture
Volunteer in local community
Scaled Agile is part of the Pledge 1% Colorado foundation. Since Scaled Agile's first pledge, the company has donated over $500,000 and our employees have volunteered over 3600 hours in our community
Partners with nonprofits
Scaled Agile is part of the Pledge 1% Colorado foundation. The foundation was created around the idea that any business, from startups to enterprise companies, can be a force for good.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Hybrid work model
Flexible work schedule
Remote work program
While we invite all of our employees to work remotely we do utilize our Boulder, CO office as a resource for in-person opportunities.
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

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