Billing Manager at Rightpoint (Chicago, IL)

| Chicago, IL
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Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.

Are you someone who wants to inspire change in the way business is done? Do you want to work with encouraged and like-minded intrapreneurs? Us too! We take our work very seriously, but we have fun doing it. And we’re searching for passionate, talented people to join the Rightpoint team.

Our Commitment to You

No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That's what makes us Rightpoint!

 

What You’ll Be Doing and The Impact You’ll Make:

The AR/Billing Manager areas of responsibility involve managing and ensuring the seamless operation of our: Invoicing, Accounts Receivable workstream, and Project setup. This role requires a self-starter and someone who isn’t afraid to roll up their sleeves and assist the team in an “all hands-on deck” capacity heavily involved with timesheet collection and client billing. You will also be involved with ensuring accurate project set ups from a budget, contract, and billing perspective, interacting across departments with different project managers and employees of all levels. If you are detail-oriented, this is the role for you! Within this growing company, you’ll have an opportunity to play a crucial role on our Accounting Team. Ensuring that our clients are invoiced (and pay) for the awesome work we do for them. But wait, there’s more! Aside from managing the A/R and billing department, you get to work closely with the rest of the accounting team on all aspects of the department to expand your skill sets. The ideal candidate will demonstrate a passion for supporting the accounting processes with a strong eye for detail. Must enjoy working on a team and have strong communication skills. This person will also have experience with managing a team, timesheet collection, client invoicing and the A/R cycle (preferably with experience in the ‘Open Air Timesheet and Expenses’ module.) Will be expected to manage and ensure the complete full billing cycle independently.

  • Manage the A/R and billing department to ensure operations are running smoothly.
  • Lead the month-end closing process for A/R and billing, including completing journal entries and performing monthly reconciliations and analyses on receivables and client retainers
  • Plan and oversee on-going internal processes to push for efficiencies, automation and accuracy of financial management and financial systems.
  • Prepare audit schedules and respond to auditor inquiries.
  • Performing analysis, performance monitoring, and operating system utilities related to Financial needs
  • Oversee and assist with all client queries/communications regarding billing and invoicing, and stepping in when escalation is required.
  • Ensure clients are accurately invoiced in a timely manner for the work we did for them and for expenses that our team members incurred. This includes closely monitoring any accounts that are nearing or past their payment terms and ensuring we collect on any “aging” invoices
  • Assist the team to ensure the submission of time reports are in a timely manner
  • Review all timesheets to ensure accurate processing and client billing
  • Work closely with project managers to modify invoices, and set up projects
  • Team up with other Rightpoint business units to facilitate billing & communication
  • Support assigned accounts in pulling data and creating reports for presentations
  • Reconcile incoming payments with outstanding client invoices, keeping a close watch on any possible irregularities or issues (troubleshoot up and down the system pipeline)
  • Serve as the primary point of contact for billing and project management staff with questions around project setup, bill rates and general tracking of charges
  • Suggest cost savings and revenue-generating ideas, and developing plans to implement them
  • Perform operational Ad-Hoc reporting and analysis
  • Complete month-end activities as needed, such as collecting timesheets on an abbreviated basis depending on month end close schedule

 

Required Education

Bachelor of Science in Business/Accounting or related field –OR- 5+ years in a professional services firm responsible for billing and collections.

 

What We’d Love To See:

  • Must have 3-5 years of accounting or related experience, with at least 1-2 years of managing experiencing.
  • Fantastic customer-facing skills, with a focus on WOWing our clients and people at every turn
  • Experience in a client services type industry (Consulting or Agency Environment), as well as system knowledge (including OpenAir and Netsuite), a plus!
  • Excellent knowledge of Microsoft Excel.
  • Proactive problem solver
  • Detail-oriented working style – obsessed with ensuring that everything ticks and ties
  • Superior organization and multi-tasking skills
  • Ability to prioritize workload and know when to ask help from other operations team members as needed
  • Strong work ethic with a flexible approach to meet changing responsibilities and priorities
  • Be able to communicate technical problems in a simple manner
  • Must be a team player

Why Rightpoint?

  • Flexible PTO – If you need a day off or an extended vacation, take the time!
  • Hybrid work environment: Casual and open office or Remote…You choose!
  • Great insurance coverage (Multiple Options) and flexible spending accounts
  • 401K with Company Matching
  • Regular Cultural & Social Events including: Community Volunteer Opportunities, Happy Hours, Team Outings, Intramural Sports, and more
  • Monthly WFH/cell phone stipend
  • Continuous Training, Certifications, and Learning Opportunities
  • Diversity, Equity, & Inclusion: We care about making Rightpoint a more diverse, equitable, and inclusive organization to bring about meaningful and measurable changes to representation, team member experience, and client engagement. Here's how:
    • Employee Resource Groups (ERG): Our ERGs are created and run by team members who share a common community, identity, or allyship. Right now, our ERGs include Parents, Pride, POC, and Womxn. These groups play a vital role in contributing to Rightpoint’s inclusive environment where all are valued and empowered to succeed.
    • Partnerships: Out-in-Tech, POINT Foundation, WomenHack, Girls Inc., and more!
    • Mentorship Program

 

EEO Statement

Rightpoint, a Genpact Company, is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

 

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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An Insider's view of Rightpoint

What are some social events your company does?

The best is the Leadership Breakfast where the office leaders make a full blown cooked in office breakfast for everyone…..or the Chili Cookoff….we do great food events!

Brad

VP, Delivery Excellence

How do you collaborate with other teams in the company?

This is my favorite part of working at Rightpoint! We have such a wide knowledge base across teams. Our open-door culture is very helpful for collaboration. I can reach out to anyone in the company who could help with a topic. We have a culture to train each other. We have an internal collection of talks on different topics in our internal channels

Valeria

iOS Developer

What makes someone successful on your team?

Collaboration, positivity, and personality! Every member of teams at Rightpoint are expected to pull their weight, but we always have fun doing it and ensure that each member has equal responsibilities.

Kelly

Project Manager

How does the company support your career growth?

I think Rightpoint has an incredible way of giving people tools that they need while allowing people to shape projects or new initiatives the way they see them. It shows employees that we are trusted and that our managers believe we are full capable. With that sort of support, career growth comes naturally.

Dominique

Recruiting Coordinator

What are Rightpoint Perks + Benefits

Rightpoint Benefits Overview

Our Team Members come first - we are currently primarily remote with some hybrid work options for those interested in returning to an office. Returning to the office will be 100% voluntary for most roles. Some of the below perks are office perks that we have in non-COVID times.

Flexible PTO

Casual and open office environment

Flexible Work Schedule

Great insurance coverage and flexible spending accounts

401k with Company Matching

Weekly Snack/Drink delivery

Regular Cultural & Social Events including: Volunteering, Game Nights, Cultural and Diversity Spotlights, Happy Hours, Team Outings, Intramural Sports, etc.

Continuous Training, Certifications, and Learning Opportunities 

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Compassion Crew (Volunteer Group) Green Team (Eco-Friendly Group_ ERGs (PoC, Womxn, Parents)
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
PRIDE, Womxn, Parents at RP, People of Color and India Team ERG,
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rightpoint employees can contribute within IRS guidelines annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
In COVID times, Rightpoint has had a series of wellness events and virtual yoga classes. In normal times these events would be in-office.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Rightpoint provides employees with a 401(k) matching plan
Employee Stock Purchase Plan
Performance Bonus
Rightpoint has an annual performance bonus plan.
Child Care & Parental Leave Benefits
Child Care Benefits
Rightpoint provides backup child care assistance.
Generous Parental Leave
We provide up to 6 weeks of parental leave for primary and secondary caregivers, in addition to other benefits that provide paid-time off that the individual may be qualified for.
Flexible Work Schedule
Rightpoint provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
In non-COVID times, our remote work program includes work from home flexibility, typically 1-2 days per week. Due to COVID, we are 100% remote through mid-2021.
Family Medical Leave
Company sponsored family events
Rightpoint sponsors family oriented events periodically throughout the year.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rightpoint offers a Flexible Time Off (FTO) policy which operates on the “honor system.” The policy is intended to provide team members with more flexibility to manage work schedules and personal
Paid Volunteer Time
As part of our Flexible Time Off (FTO) policy, team members are able to take time needed for volunteer activities.
Paid Holidays
Paid Sick Days
Rightpoint has a Flexible Time Off Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Rightpoint offers pre-tax commuter and parking benefits for all team members.
Company Outings
Rightpoint hosts company outings Semi-annually.
Stocked Kitchen
Rightpoint has a very well stocked pantry with deliveries from a local vendor 2x per week. We also have Cold Brew, Kombucha, and Beer on Tap (non-COVID times).
Some Meals Provided
Happy Hours
Happy hours are hosted regularly throughout the year
Fitness Subsidies
Team members participating in our medical plans are eligible for a variety of wellness subsidies.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Rightpoint offers support for ongoing training and support for job training and conferences.
Diversity Program
Lunch and learns
Rightpoint hosts lunch and learn meetings regularly.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
One of Rightpoint's core values is Learning and we support team members for many different industry certifications.

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