Billing & Collections Coordinator at CNA

| Chicago, IL
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Job Summary
Under general supervision handles internal and external customer calls and emails relating to billing and/or policy status.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
  1. Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables.
  2. Provides responses in writing and/or by telephone within designated call and transaction parameters.
  3. Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
  4. Determines and initiates actions such as corrections policy cancellations/ reinstatements balance transfers to legal collections etc. to resolve issues and disputes.
  5. Owns all internal actions including follow through to ensure that all related corrective actions or transactions are supported by peer areas in underwriting processing and billing & collections.
  6. Maintains detailed file activity documentation through closure of collection efforts.
  7. Communicates professionally and effectively follows up and keeps customers informed. Builds strong relationships with customers and colleagues.
  8. Provides superior service to our customers and internal business partners acting with a sense of urgency.
  9. Provides user assistance with website navigation assistance.
  10. Identifies issues and process improvement opportunities on a routine basis

May perform additional duties as assigned.
Reporting Relationship
Typically Supervisor or above
Skills Knowledge & Abilities
  1. Strong written verbal and interpersonal communication skills including professional phone etiquette and the ability to work with internal and external customers at all levels.
  2. Analytical skills with the ability to work independently and proactively to identify and resolve problems.
  3. Solid computer skills including Microsoft Office Suite and other business related software.
  4. Strong organizational skills including the ability to handle multiple tasks and prioritize work.

Education & Experience
  1. Associates Degree or equivalent.
  2. Typically a minimum two years of relevant experience.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available

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