Billing & Collections Coordinator

| Chicago, IL | Hybrid
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Job Summary
Under general supervision handles internal and external customer calls and emails relating to billing and/or policy status.
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

  1. Independently conducts contacts via phone or email with external customers in pursuit of collection or resolution of aged receivables.
  2. Provides responses in writing and/or by telephone within designated call and transaction parameters.
  3. Performs analysis and balance reconciliation of financial data to ensure accuracy of all transactions and open balances.
  4. Determines and initiates actions such as corrections policy cancellations/ reinstatements balance transfers to legal collections etc. to resolve issues and disputes.
  5. Owns all internal actions including follow through to ensure that all related corrective actions or transactions are supported by peer areas in underwriting processing and billing & collections.
  6. Maintains detailed file activity documentation through closure of collection efforts.
  7. Communicates professionally and effectively follows up and keeps customers informed. Builds strong relationships with customers and colleagues.
  8. Provides superior service to our customers and internal business partners acting with a sense of urgency.
  9. Provides user assistance with website navigation assistance.
  10. Identifies issues and process improvement opportunities on a routine basis


May perform additional duties as assigned.
Reporting Relationship
Typically Supervisor or above
Skills Knowledge & Abilities

  1. Strong written verbal and interpersonal communication skills including professional phone etiquette and the ability to work with internal and external customers at all levels.
  2. Analytical skills with the ability to work independently and proactively to identify and resolve problems.
  3. Solid computer skills including Microsoft Office Suite and other business related software.
  4. Strong organizational skills including the ability to handle multiple tasks and prioritize work.


Education & Experience

  1. Associates Degree or equivalent.
  2. Typically a minimum two years of relevant experience.
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Technology we use

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An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclus

Lisa Smith

Architecture Senior Specialist

What does career growth look like on your team?

Career growth can take on many different forms at CNA, and that’s because there are always opportunities to acquire transferrable skills. On my team specifically, we’re encouraged to identify and work toward development opportunities that matter to us. We’re empowered to make a difference while advancing our careers.

Josie Lee

Director, HR Business Partner

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Some meals provided
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Online course subscriptions available
Paid industry certifications

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