Accounts Receivable & Collections Specialist

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ActiveCampaign's category-defining Customer Experience Automation Platform (CXA) helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 500+ pre-built automations that combine email marketing, marketing automation and CRM for powerful segmentation and personalization across social, email, messaging, chat and text. Over 100,000 of ActiveCampaign's customers use its 850+ integrations including Microsoft, Shopify, Square, Facebook, and Salesforce. ActiveCampaign scores higher in customer satisfaction than any other solution in Marketing Automation, CRM, and E-Commerce Personalization on G2.com and is the Top Rated Email Marketing Software on TrustRadius. Pricing starts at just $9/month. Start a free trial at ActiveCampaign.com .
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don't just celebrate our differences, we believe our diversity is what empowers our innovation and success. If this matches your goals and interests, we hope you consider joining our team!
As one of the fastest-growing SaaS companies, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions.
The Accounting team is hiring for an Accounts Receivable & Collections Specialist. This role will also work with ActiveCampaign's Sales, Success, and Billing Support Organizations. The ideal candidate will have an accounts receivable and collections background.
What your day could consist of:

    • Generate and distribute customer invoices
    • Process customer payments and initiate access to our software
    • Manage cash application and the lockbox cash receipts
    • Troubleshoot and resolve billing issues as they arise
    • Address customer's billing questions in a timely manner using our ticketing system, Zendesk
    • Identify delinquent accounts, manage the dunning process and initiate outreach efforts to encourage timely collection
    • Work with the Sales and Success teams in an effort to collect past due receivables
    • Assist Accounts Payable with various items for 20-30% of each week


What is needed:

    • 2-5 years experience with billing, cash application, and collections
    • Prior experience in a SaaS Software, or high-growth technology companies is preferred
    • Experience with Intacct and Zendesk is a plus
    • Attention to detail, great customer service and interpersonal skills
    • Highly motivated, willing to work independently and with a team


ActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here , but some of our most popular benefits include our comprehensive health and wellness benefits (including no premiums for employees on our HSA plan, tele-health and tele-mental health, and access to the Calm app for mediation), open paid time off, generous 401(k) matching with no vesting, a generous stipend to outfit your remote office, and a focus on career growth including access to personal and professional coaching. We take a proactive approach to diversity and inclusion and offer parental leave, career pathing, and support employees' ongoing learning and development through Udemy and access to life coaches via Modern Health. We also offer cool swag.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
Our core values:
Start with trust
Make the customer a hero
Cultivate inclusion & diversity
Iterate everything, always
Create WOW
Pursue growth with gratitude
Visit here to learn about perks and benefits at ActiveCampaign and see our values in action.

More Information on ActiveCampaign
ActiveCampaign operates in the eCommerce industry. The company is located in Chicago, IL. ActiveCampaign was founded in 2003. It has 850 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Pair programming. To see all 13 open jobs at ActiveCampaign, click here.
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