The Accounts Receivable Analyst is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems, driving on-time payment and reducing any accounts receivable delinquency. The AR analyst will be responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection. Specific responsibilities include: identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service. This position will report to the Accounts Receivable Supervisor.

• Complete daily activities as prioritized by the collection strategy manual
• Contact customers on priority and delinquent accounts for resolution and payment and record all activities in provided tool. Make outbound collection calls in a professional manner while keeping and improving customer relations
• Initiate proactive contact (telephone and email) with targeted accounts to remove potential barriers to on-time payment
• Understand customer profiles and their related sensitivities. Develop strong working knowledge of customer base and company organizational structure
• Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process
• Resolve unidentified payments that have been assigned to account with the support of the Cash Application team
• Resolve within the prescribed time frame all accounts receivable related disputes assigned to accounts
• Issue requests for refunds of cash on account or credit memos as needed
• Review dispute documentation provided by cash application or customer, and assign dispute to appropriate internal owner(s)
• Contact customers regarding unidentified disputes, determine the reason, secure additional documentation as needed and assign to proper owner(s)
• Work with internal departments (Pricing, Customer Service, Billing, Sales) to research issues, and provide support in obtaining additional information
• Identify repetitive issues and communicate to Accounts Receivable Supervisor to facilitate root cause analysis and eradication
• Escalate problematic accounts to Accounts Receivable Supervisor with clear explanation of issues and request for assistance
• Use current ERP system (SAP S/4 Hana) to research status of accounts, payments, and to generate ad-hoc reports
• Support training and process improvement effort
• Achieve past due percentage, DSO, and any other collection-related goals

The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in accounting/finance or equivalent work experience strongly preferred
• 4+ years of successful experience in B2B collections or customer service
   

• Proficient in using SAP S/4 Hana preferred
• Proficient in using Microsoft Office suite
• Excellent customer communication skills with high proficiency in speaking, writing and typing
• High level ability to influence and negotiate
• Excellent problem solving, and customer service skills
• Excel data skills
• Functional knowledge of the accounts receivable and collections processes
• Highly organized with strong follow-up, documentation, and multitasking skills
• Results driven with a dynamic personality
• Ability to handle stressful situations and meet strict deadlines
• Adaptable to new ideas and ways of accomplishing tasks
• Ability to work in a team environment