Job Description
What you will be doing:
• Leads, develops, manages, motivates and empowers staff, including planning, coaching, recruiting, performance development and mentoring.
• Monitors and manages team performance, implements goals and documents progress.
• Designs operational procedures and processes that meet audit standards and improve efficiency.
• Ensures timely and accurate compilation, analysis, and reporting of settlement data.
• Develops, implements and maintains processes, procedures and policies.
• Manages and controls settlement processes, researches problems and works with staff to resolve and identifies preventative controls and measures.
• Develops and maintains service level agreements (SLAs) with internal/external customers.
• Participates in annual audits, including but not limited to, oversight and coordination of audit requests.
• May work with directly with external auditors or other parties to provide required information and ensure proper recordkeeping.
• Actively participates in business/product changes and other special projects.
• Manages risk and controls effectively.
• Identifies areas of potential improvement.
• Other related duties assigned as needed.
What you bring:
• Bachelor's degree in accounting or business or the equivalent combination of education, training, or work experience.
• Typically requires a minimum of seven years of experience in leadership role. Payments industry experience preferred.
• Requires strong management, organizational, team building, coaching, mentoring and employee empowering skills
• Requires strong business, financial management and planning skills, and the ability to share vision and strategic direction in a meaningful way to all levels of employees
• Requires general knowledge of FIS products and services, financial and/or payment solutions technology including systems, applications and banking practices
• Requires the ability to identify, address, and resolve employee related issues
• Requires strong analytical, statistical and problem-solving skills to support and enable employees to find solutions to problems, make the right decisions and act on great ideas
• Requires the ability to establish and maintain effective working relationships with all levels of management, employees, clients and public
• Requires the ability to communicate ideas and/or position on a variety of issues, both verbally and in written form, in a clear, concise, organized and professional manner to employees, management, and clients at all levels
• Requires skill in productivity, planning and workload management, while being flexible/adaptable through change and ambiguity
• Requires the ability to design, document, and implement process improvements by challenging the status quo with ideas and solutions
• Requires the ability to work independently, take charge of a project through completion/implementation, and share success and lessons learned to drive ongoing improvement
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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