File Transfer/SFTP Application Support Lead

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Get To Know The Opportunity

Voya US is seeking a skilled and motivated Application Support Lead with expertise in Transmission and Management Information Systems with expertise in FTP, SFTP, Linux, Shell Script, SAS, JCL, COBOL and Azure skills to join our dynamic IT team. You will play a pivotal role in the development and maintenance of our software applications, including web-based solutions and database systems. You will work closely with cross-functional teams to analyze, design, develop, and support software solutions that meet our business needs.

The Contributions You'll Make

• Design, code, test, and maintain software applications using FTP, SFTP, Linux, Shell Script, SAS, JCL, COBOL and Azure skills technologies.
• Prepare and maintain code for various applications and resolve any defects in systems.
• Prepare test-based applications for various applications.
• Create transfers via SFTP and resolve any abends
• Work directly with the client
• Enhance existing systems by analyzing business objectives, preparing an action.
• Plan and identifying areas for modification and improvement.
• Integrate software applications with existing systems and third-party solutions.
• Investigate and develop skills in new technologies.
• Conduct testing and debugging to ensure software meets quality and performance standards.
• Manage defect tracking system and resolve all issues and prepare update for systems.
• Provide Production Support, monitor transmission issues/abends and resolve them with minimal assistance.

• Work on Incident, Service Requests and Changes to execute them within SLA.
• Ability to complete analysis and provide root causes to business and all levels of management
• Work with offshore team
• Understands business impacts when production issues occur and completes the tasks required by working OT if required and/or hand-off to the offshore team
• Provides training and guidance to offshore team members as needed
• Provides support for application maintenance work
  • Fixing abends
  • Fixing vulnerabilities
  • Providing audit support
  • Completing ticket assignments
  • Attending meetings
  • Quick response time
  • Meeting SLA's
  • Other duties as assigned
• Meet target of 98%-100% of SLA's for stability
• On-call 24/7 based on rotation schedule and expertise
• Ensure deployment of code changes follow proper channels through Clearcase and that all changes are completed within the change window

Minimum Knowledge & Experience

• Bachelor's Degree or equivalent in Computer Science, MIS, Engineering or a directly related field.
• Required Skill: FTP, SFTP, Linux, Shell Script, SAS, JCL, COBOL and Azure skills
• Basic understanding in US Retirement Services domain specially in Defined Contribution business like 401(k), 403(b), 457, IRA plans etc.
• Hands on experience in FTP, SFTP, Linux, Shell Script, SAS, JCL, Cobol, Azure
• We are looking for an Application Support Analyst with 2 to 5.5 Years of experience in building high-performing, scalable, enterprise-grade transmissions.
• Strong experience in identifying and implementing proper software design patterns based on the solution.
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
• Writing well designed, testable, efficient code.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Experience in Application Management would be an added advantage.
• Knowledge on production support and production incident trouble shooting skills.
• Deployment and configuration management skill also will add advantage.
• Should be flexible to work in staged shifts.
• Good written and verbal communication skills.
• Flexibility to work in rotational night shifts and rotational weekends.

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$103,810 - $129,760 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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