Field Ops Tech- AV/Conference Room Support - Onsite Eagan, MN

Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Field Ops Tech- AV/Conference Room Support - Onsite Eagan, MNJob Description

We are looking for two IT Field Operation Technicians to oversee our AV/Conference room support in our corporate office located in Eagan, MN. If you have experience with Microsoft Teams Enabled Room and Microsoft Intune, this might be the role for you.

The Field Operations Technician IT will primarily provide on-location end user support during core business hours. This position will follow and document procedure and manage incidents and tasks to resolution and/or escalate to the Field Ops Tech Sr IT. This position is responsible for keeping current on technologies in order to provide effective support for the desktop environment.

Responsibilities

• Provide on-site or remote desktop support for end users’ workstations and related equipment for office and remote workers
• Configure and deploy workstations and printers
• Install, configure, and troubleshoot standard software issues
• Troubleshoot and resolve standard technical problems; document, track and monitor incidents and work orders; and provide timely feedback to customers during and upon resolution
• Follow all policies, processes, and procedures
• Maintain inventory of assets
• Other duties as assigned

Minimum Qualifications

• 2-year college/technical degree in computer related field or 1 year of work experience in computer service related position; HS diploma or GED is required
• Experience with desktop hardware, operating system software, and desktop productivity applications
• Microsoft Teams Enabled Room
• Microsoft Intune
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Strong written and verbal communication skills
• Strong organizational skills with attention to detail
• Excellent interpersonal and time management skills
• Excellent customer service skills

Preferred Qualifications

• PBM/health care environment experience
• IT Customer Service experience
• Ticket tracking system experience

Minimum Physical Job Requirements

• Ability to work a flexible schedule including weekends, holidays, over-time, and shifts outside of Prime’s core hours
• Ability to lift/carry up to 50 pounds occasionally
• Constantly required to sit, use hands to handle or feel, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to a manager in the IT department

Potential pay for this position ranges from $23.08 - $37.02 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law. 

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.