As a part of the Fashion Regional Marketing team, you will report to the Client Engagement manager and will focus on client communication coordination, clienteling, clients services, with a specific focus on Top clients engagement.
In this role you will work with the markets of the region (Switzerland, Latin America & India) on multiple topics gaining a valuable experience on project coordination and contribute to the overall success of our regional organization.
Responsibilities
Client Communication:
- Coordinate 1-to-many communication and liaise between the global team and regional digital team.
- Share digital communication tools with markets within the region (1-to-1 communication).
- Coordinate and follow-up the orders of printed communication tools and clients gifts.
- Collect market feedback and share them with regional and global team.
- Update and nurture the monthly marketing newsletter, to be shared with the markets of the region.
- Analyse clients communication campaigns results.
Clients services :
- Ensure global services guideline are well shared within the region.
- Coordinate the Mystery shopping waves and their results with an external agency as well as local team.
- Collaborate with European team in the coordination of Chanel Customer Service.
- Ensure that the information of the regional boutique pages are updated.
TOP CLIENTS ENGAGEMENT & EXPERIENCES
- Support the Top Clients Jr. Manager in the planning and roll-out of Top clients experiences, such as fashion shows and other global experiences, by coordinating with global teams and the agency to ensure the journey is coherent.
- Support the maintenance and update of analytical tools such as the Top Clients Tracker
- Participate in the development of internal tools (videos, trainings) to animate the markets about various topics (hospitality best practices, yearly reviews etc.)
- Support the logistics of top client experiences, including invitation management, gifting, bookings, and coordination with local markets.
- Ensure smooth communication with stakeholders to deliver seamless experiences.
- Help collect and analyse qualitative feedback and ROI data to improve future experiences.
Qualifications:
Currently enrolled in a Master Degree program (Business School, Specialised Master), you have a successful first international experience.
Detailed oriented and with excellent organisational abilities, you are willing to work on the set-up of new projects and ways of collaborating.
At ease with numbers, you are willing to work on experiences and communication reporting (quantitative and qualitative).
With strong communication and interpersonal skills, you appreciate to work in a multicultural team and are interested in discovering the world of Fashion and Luxury
Proficiency in Microsoft Office Suite, and open to learn new tools.
Job Conditions:
An internship agreement is mandatory for this position and must meet the following conditions:
The internship must be part of your study program.
The internship must be required for the completion of your degree.
The internship must be validated by the award of academic credits.
Job Information:
Contract: Full-time internship (100%) and in-person
Start date: July 1st, 2026
Duration: 6 months
Working days: 5 days a week, Monday to Friday
Location: Geneva
Fluent in French and English
A plus: Spanish, Portuguese
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What We Do
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products. Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship. It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation. At the end of 2019, CHANEL employed more than 28,000 people across the world.
