Posting Type
Remote
Job Overview
Adoption Services at Relativity is on a mission to ensure our customers unlock the full potential of RelativityOne. We believe that the right combination of expertise, innovation, and empathy can drive meaningful transformation for our customers. The Expert Product Services team partners closely with clients, guiding them through every step of their adoption journey, with a focus on providing a consultative approach to ensure we meet the unique needs of their business.As an Expert Product Consultant, you will combine deep product expertise and an innate curiosity to develop innovative strategies that accelerate adoption of our transformative AI solutions for key Legal Data Intelligence challenges.
Job Description and Requirements
Responsibilities
Provide high-touch engagement with customers, acting as a trusted advisor who anticipates client needs, addresses complex challenges, and meets them where they are in order to help drive transformative change within their business.
Collaborate with Sales, Customer Success, and Product to develop and execute playbooks focused on removing key adoption blockers for priority products including the aiR suite and Data Breach Response.
Leverage your Legal Data Intelligence expertise and a curious mindset to anticipate and deliver innovative solutions.
Advocate for Relativity products cross-functionally, sharing feedback and insights on customer demands, product performance, and market developments that contribute to key adoption blockers.
Monitor customer adoption trends to flag potential blockers and proactively recommend mitigation strategies.
Serve as a go-to expert across Relativity Success, communicating lessons learned in the field and recommending or owning updates to our adoption materials and services.
Qualifications
Bachelor’s degree or equivalent work experience
At least five years of experience in ediscovery project management, product management, client services or success roles
Relativity Certified Administrator (RCA) certification
Solid understanding of AI/ML solutions for ediscovery and legal workflow problems
Excellent communication, presentation, and interpersonal relations
Exceptional business/technical acumen, including problem-solving and critical thinking
Exercise sound judgment and ability to make independent decisions
Demonstrate consistent commitment to core company values
Willingness to travel up to 25% of the time to meet customers on-site or work with team members in regional office
Relativity Master is a plus
Top Skills
What We Do
At Relativity, we build innovative and comprehensive tools for making sense of unstructured data. When more people can find the facts in mountains of documents, emails, and texts, more legal and data-centric matters can be resolved equitably. Join us in our mission to help our customers organize data, discover the truth, and act on it.
Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations. Relativity has more than 300,000 users in approximately 40 countries serving thousands of organizations globally primarily in legal, financial services and government sectors, including the U.S. Department of Justice and 198 of the Am Law 200.
Relativity does not tolerate racism or discrimination of any kind. We do not accept unfair treatment of any person or group of people. We’re committed to advocating for change to make our world a more inclusive, just place.
Why Work With Us
We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues and pursue plenty of learning and development opportunities.
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