The Role
Provide high-level administrative support to the CEO and ELT: calendar/travel/expenses, prepare presentations and executive briefs, track action items, coordinate onboarding, plan company events and offsites, support internal communications, and partner on cross-functional projects and culture initiatives.
Summary Generated by Built In
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
The Role
This is a unique opportunity to join Cyara at an exciting stage of growth as Executive Assistant to the CEO. As a trusted partner to the CEO and Executive Leadership Team, you'll help ensure key priorities are aligned, decisions are executed, and the business operates effectively.
You'll coordinate executive activities, manage critical communications, support strategic initiatives, and act as a central connector across the organization. As an extension of the CEO, you'll help drive follow-through, maintain momentum on important initiatives, and ensure leaders are prepared to make informed decisions.
We're looking for a proactive, highly organized professional with strong business acumen, exceptional attention to detail, and the ability to build trusted relationships at all levels. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in helping leaders and teams perform at their best, we'd love to hear from you.
Let's talk about the role and responsibilities:
- Provides high-level administrative support to the CEO and as needed, the broader Executive Leadership Team (ELT), including calendar management, travel coordination, expense administration, meeting preparation, and note-taking. Ensures the CEO remains organized, well-prepared, and focused on key strategic priorities.
- Serves as an extension of the CEO, managing follow-ups, tracking action items from leadership meetings, and ensuring critical commitments and business objectives stay on track.
- Develops and edits presentations, executive briefs, agendas, talking points, and other supporting materials to ensure leaders are well-prepared for key meetings and communications.
- Supports internal communications including organizational announcements, board-related materials, and other business-critical documentation.
- Supports the onboarding and integration of new executive leaders, helping them navigate the organization, build key relationships, and get operationally up to speed quickly.
- Plans and coordinates company-wide events including All Hands meetings, executive offsites, leadership meetings, and strategic planning sessions.
- Acts as a central coordination point across the leadership team, maintaining visibility into executive priorities and helping surface communication gaps or operational issues that need attention.
- Partners with the executive team and department leaders on special projects, culture and engagement initiatives, and other business needs as they arise.
Let’s talk about your skills/expertise:
- 5+ years of experience providing direct administrative support to C-level executives, ideally in a high-growth, fast-paced, or distributed environment.
- Experience coordinating cross-functional projects and driving accountability across multiple stakeholders, with the ability to balance strategic thinking and strong attention to detail.
- Strong business acumen with a clear understanding of executive operations, organizational priorities, board relations, and how decisions get made at an executive leadership level.
- Experience planning and executing executive offsites, leadership meetings, All Hands events, and large-scale internal communications initiatives.
- Demonstrated ability to influence without authority and build trusted relationships across all levels of an organization.
- Proven ability to handle sensitive and confidential information with discretion, sound judgment, and a high degree of professionalism.
- Proactive and highly resourceful; anticipates needs, moves with urgency, and communicates clearly and confidently before and after key decisions.
- Advanced proficiency with Microsoft 365 including Outlook, Teams, Excel, PowerPoint, and Word; comfortable facilitating virtual and hybrid meetings across platforms such as Teams and Zoom; able to work across global time zones and support remote executives effectively.
Why you should join us:
Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.
We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.
Big opportunities. Real impact. Amazing people. That's the Cyara experience.
Cyara’s Diversity, Equity, Inclusive and Belonging Statement:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.
Skills Required
- 5+ years of experience providing direct administrative support to C-level executives
- Experience coordinating cross-functional projects and driving accountability across stakeholders
- Strong business acumen and understanding of executive operations, organizational priorities, and board relations
- Experience planning and executing executive offsites, leadership meetings, All Hands events, and large-scale internal communications
- Demonstrated ability to influence without authority and build trusted relationships at all levels
- Proven ability to handle sensitive and confidential information with discretion and sound judgment
- Proactive, highly resourceful, anticipates needs and communicates clearly before and after key decisions
- Advanced proficiency with Microsoft 365 (Outlook, Teams, Excel, PowerPoint, Word); comfortable facilitating virtual and hybrid meetings on Teams and Zoom
- Ability to work across global time zones and support remote executives effectively
- Experience in a high-growth, fast-paced, or distributed environment
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The Company
What We Do
Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring – ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Come visit us at www.cyara.com.
