Hermeus is scaling its engineering systems following the deployment of Siemens NX and Teamcenter. As we move from go-live into stabilization and continuous improvement, we are building a dedicated capability to support engineering teams and ensure system reliability, usability, and performance. This is not a traditional help desk role. This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing system issues, improving system behavior, and enabling engineers to move faster with confidence.
About The Role:
As an Engineering System Support Engineer, you will be the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.
Responsibilities
Resolve NX and Teamcenter issues impacting engineering workflows
Debug assemblies, drawings, and modeling issues (and more)
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
Analyze system and client logs to identify root causes
Troubleshoot release workflows, approvals, and ownership issues
Resolve stuck or failed workflows and parallel process conflicts
Correct part creation, template usage, and data entry issues with engineering teams
Diagnose client-side issues (cache, environment, SSO behavior)
Differentiate system defects from user/configuration issues
Support upgrades, patches, and environment changes
Maintain stability during high-usage engineering cycles
Serve as primary support contact for NX and Teamcenter users
Provide clear, actionable guidance to resolve and prevent issues
Develop SOPs, troubleshooting guides, and knowledge base content
Improve support processes (ticket quality, SLAs, escalation paths)
Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults, templates, workflow simplification)
Transition manual fixes into standardized, system-enforced solutions
NX / Teamcenter Support (Tier 2/3)
Engineering Workflow & Data Integrity
System Stability & Performance
User Enablement & Support Experience
Continuous Improvement
Requirements
- Hands-on experience with Siemens NX (modeling, assemblies, drafting)
- 2+ years working with Teamcenter data structures and workflows
- Experience troubleshooting PLM/CAD issues in production environments
- Ability to read and interpret NX and Teamcenter logs
- Strong understanding of engineering workflows and product structures
- Ability to distinguish user error from system/configuration issues
Preferred Skills and Experience
- Bachelor’s degree in Engineering, Information Systems, Computer Science, or a related field, or equivalent hands-on experience
- Experience with Active Workspace (AWC)
- Familiarity with release workflows and access control models
- Exposure to CAD standards, templates, and automation (Check-Mate or similar)
- Experience in aerospace or complex manufacturing environments
- Understanding of PLM integrations with downstream
Skills Required
- Hands-on experience with Siemens NX (modeling, assemblies, drafting)
- 2+ years working with Teamcenter data structures and workflows
- Experience troubleshooting PLM/CAD issues in production environments
- Ability to read and interpret NX and Teamcenter logs
- Strong understanding of engineering workflows and product structures
- Ability to distinguish user error from system/configuration issues
Hermeus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hermeus and has not been reviewed or approved by Hermeus.
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Healthcare Strength — Healthcare is described as employer-paid for employees and dependents, including dental and vision. Feedback suggests this substantially reduces healthcare burden and strengthens overall total rewards.
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Leave & Time Off Breadth — The package includes unlimited PTO for exempt employees, generous accrued PTO for non‑exempt staff, and observed federal holidays. Feedback suggests this breadth aims to support work‑life balance.
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Equity Value & Accessibility — Stock options are guaranteed with all full‑time offers, with potential for additional grants based on performance. Feedback suggests this provides ownership upside alongside base pay and bonuses.
Hermeus Insights
What We Do
Hermeus is a high-speed aircraft manufacturer focused on the rapid design, build, and test of high-Mach and hypersonic aircraft for the national interest. Working directly with the Department of Defense, Hermeus delivers capabilities that will ensure that our nation, and our allies, maintain an asymmetric advantage over any and all potential adversaries. Utilizing an integrated, hardware-rich, iterative development approach to aircraft design and build, Hermeus aims to deliver advanced air power at a pace not seen in the U.S. since the 1950s. Hermeus’ current Quarterhorse Program is actively unlocking unmanned high-speed flight. One program, four aircraft – each purpose-built to unlock a specific technical challenge, advance learnings, and incrementally de-risk critical technology in the pursuit of hypersonic aircraft. Today, Hermeus is building its second Quarterhorse vehicle, Mk 2, after having designed, built, and flight tested its predecessor, Mk 1, in 18 months. Capable of reaching speeds of Mach 3+, Quarterhorse Mk 2 will be the fastest uncrewed military aircraft in service for national defense. The final iteration of Quarterhorse, Mk 4, will be capable of transitioning from turbofan to ramjet mode utilizing a Hermeus-developed turbine-based combined cycle (TBCC) propulsion system to achieve sustained speeds of Mach 5+. Hermeus' approach of build-fly-build lays the groundwork for unlocking hypersonic flight at a pace and cost previously deemed impossible. America needs fast planes fast – and Hermeus is delivering them.
Why Work With Us
We prioritize hardware and people. Cutting-edge technology is only made possible by bringing together a world-class team. At Hermeus, you will be challenged – but also empowered. We encourage calculated risks taking and learning from our mistakes. Iteration is the name of the game.
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