Overview

Works with external customers to resolve electro-mechanical issues and equipment errors on automated material handling systems and related equipment. Performs on-site set-up, programming, and customer training in conjunction with project Go-Live support. Supports external customers via the Service Desk

Responsibilities

• Works with external customers to resolve electro-mechanical issues and equipment errors on automated material handling systems and related equipment. Performs on-site set-up, programming, and customer training in conjunction with project Go-Live support. Supports external customers via the Service DeskUses advanced troubleshooting skills to diagnose and repair minor mechanical and electrical problems
• Performs PLC troubleshooting, debugging, and programming; ensures messaging between AGC logs, SRM machines, and conveyors
• Diagnoses mechanical and electrical problems using technical drawings
• Trains internal customers to perform maintenance and repairs (if applicable)
• Completes detailed reports and other paperwork
• Follows up on completed work with customers and other departments to ensure resolution

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Electronics, Mechanical Engineering, Supply Chain Technology, or other related field, or equivalent experience with automated storage and retrieval systems
• Experience in the mechanical/electronics field
• Ability to become a subject matter expert in troubleshooting and repairing Daifuku equipment and technologies
  • Knowledge of Programmable Logic Controllers
• Ability to use schematics for troubleshooting, problem-solving and Installation
• Knowledge of standard (RS232, RS422/RS485, TCP/IP, FTP) and industrial (Profibus, EtherNet/IP, DeviceNet, ControlNetetc) communication
• Computer skills including MS Office (QNX, UNIX or Linux is a plus)
• Knowledge of safe industrial work practices including Lockout-Tagout and OSHA 10
• Customer service orientation
• Strong verbal and written communication skills
• Self-motivated and detail-oriented
• Team orientation