Workspace Systems Engineer
At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
Workspace Operations team is a Level 3 support team that supports user and systems as needed. Team is also responsible for patching and compliance, audit finding resolution, packaging third party applications in support via SCCM and JAMF. Working with Engineering Application Support teams to package and test deployments of internally developed software in support of the environment. Design and development of call scripts for L1/L2 support groups for ticket resolution
Cumulative of prior level plus following:
- Monitor, proactively to prevent and resolve application system performance bottlenecks.
- Excellent troubleshooting skills within area of expertise.
- Understanding of high-availability concepts.
- Proactively ensure SLAs are maintained as well as systems are built for sustainability.
Bachelor's Degree or equivalent experience
- 2-3 years of I.T and Apple ecosystem experience
- demonstrated ability with at least one OS/hosting platform
- validated experience in performance tuning of application stacks, OSs, DBs Etc
- validated experience with Cloud based PaaS and SaaS platforms and integration points to OnPrem infra
- Proficient with virtualization and containerization
- Expertise in monitoring and performance management of systems
- proven track record with Scripting development
Networking knowledge
- Experience with Identity Platform and tools
- Exposure to Infra as Code concepts and tooling Experience with CICD concepts, and tools including GIT, branching strategies and demonstrating knowledge to assist in delivering an infrastructure as a product.
- Experience with modern development and scripting languages
- Solid understanding of the systems and processes that support the applicable business domain.
- Within three months - have proficient knowledge of the baseline applications and be able to take the reins around backlog items. Be able to dive into the overall application distribution architectures and navigate the mainframe and cloud environments in which they run.
- In depth knowledge of immediate systems you work on and some knowledge of adjacent systems.
- Build for many different use cases but avoid over engineering.
Experience with multiple delivery methodologies such as Agile and Waterfall.
Our Benefits:
- We offer highly competitive compensation, including annual bonus opportunities
- Medical/Dental/Vision plans, matching 401(k), pension program
- We provide tuition reimbursement, commuter plans, and paid time off
- We provide extensive Professional Training Opportunities
- We offer an excellent Work/Life Balance
- Hackathons/Dedication to Innovation
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This job is not covered by the existing Collective Bargaining Agreement.
Required Certifications:
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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.