Workspace Systems Engineer at Northwestern Mutual

| Milwaukee, WI
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At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.

Workspace Operations team is a Level 3 support team that supports user and systems as needed. Team is also responsible for patching and compliance, audit finding resolution, packaging third party applications in support via SCCM and JAMF. Working with Engineering Application Support teams to package and test deployments of internally developed software in support of the environment. Design and development of call scripts for L1/L2 support groups for ticket resolution

Cumulative of prior level plus following:
  • Monitor, proactively to prevent and resolve application system performance bottlenecks.
  • Excellent troubleshooting skills within area of expertise.
  • Understanding of high-availability concepts.
  • Proactively ensure SLAs are maintained as well as systems are built for sustainability.

Bachelor's Degree or equivalent experience
  • 2-3 years of I.T and Apple ecosystem experience
  • demonstrated ability with at least one OS/hosting platform
  • validated experience in performance tuning of application stacks, OSs, DBs Etc
  • validated experience with Cloud based PaaS and SaaS platforms and integration points to OnPrem infra
  • Proficient with virtualization and containerization
  • Expertise in monitoring and performance management of systems
  • proven track record with Scripting development

Networking knowledge
  • Experience with Identity Platform and tools
  • Exposure to Infra as Code concepts and tooling Experience with CICD concepts, and tools including GIT, branching strategies and demonstrating knowledge to assist in delivering an infrastructure as a product.
  • Experience with modern development and scripting languages
  • Solid understanding of the systems and processes that support the applicable business domain.
  • Within three months - have proficient knowledge of the baseline applications and be able to take the reins around backlog items. Be able to dive into the overall application distribution architectures and navigate the mainframe and cloud environments in which they run.
  • In depth knowledge of immediate systems you work on and some knowledge of adjacent systems.
  • Build for many different use cases but avoid over engineering.

Experience with multiple delivery methodologies such as Agile and Waterfall.

Our Benefits:
  • We offer highly competitive compensation, including annual bonus opportunities
  • Medical/Dental/Vision plans, matching 401(k), pension program
  • We provide tuition reimbursement, commuter plans, and paid time off
  • We provide extensive Professional Training Opportunities
  • We offer an excellent Work/Life Balance
  • Hackathons/Dedication to Innovation


This job is not covered by the existing Collective Bargaining Agreement.

Required Certifications:

Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
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An Insider's view of Northwestern Mutual

What’s the vibe like in the office?

We’re not afraid to explore or experiment. Everyone has a voice. You can really make an impact—especially with a fresh perspective.

Kedasha Kerr

Software Engineer

How do you collaborate with other teams in the company?

NM has always been known for it’s culture. To this day, I have still not received a “no”, when asking a colleague for a lunch or coffee meeting. Networking was an invaluable part of my internship experience that allowed me to determine where I wanted to go within the Cyber Security domain.

Chester LeBron

Senior Cybersecurity Engineer

How does the company support your career growth?

I started as an intern and worked my way up. Northwestern Mutual made it so easy to network and learn, then they empowered me to go out and achieve.

Chris Coleman

Regional Financial Consultant

What are Northwestern Mutual Perks + Benefits

Northwestern Mutual Benefits Overview

Whether providing education assistance, competitive health benefits or time off for community service, Northwestern Mutual is committed to supporting employees so they can live their best lives. 

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team based strategic planning
Group brainstorming sessions
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
Northwestern Mutual offers a pension plan for employees.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program

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