The Windows Operations Engineer provides Level II operations support which includes identifying, resolving, or escalating hardware and/or software issues in the Windows server environment.

In this role you will:

• Monitor and support multiple technology domains/platforms through the use of monitoring tools and applications.
• Identify, diagnose and resolve alerts that could impact system availability leveraging an escalation path when appropriate.
• Address work requests in accordance with established service level commitments.
• Recommend adjustments to workloads of the operating environment to provide optimum resources to applications, system jobs and testing.
• Respond to system failures or threshold alerts and work with support or vendor teams to minimize business impact.
• Write and maintain documentation for the IOPS organization.
• Train and mentor staff and IT project teams providing guidance and consultation as required.
• Administer systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks.
• Participate in all meetings related to change, incident or problem management.
• Identify and implement solutions to problem management opportunities. Identifies, diagnoses and resolves performance issues and trends impacting system availability or expected behavior and works to incorporate them into the problem management process.
• Identify opportunities for improvement and participate in projects to enhance the operation.
• Participates in special projects and performs other duties as assigned.

What it takes:

• Undergraduate degree or equivalent combination of training and experience.
• Minimum five years Information Technology support experience.
• Minimum two years of Tier II Windows Server and VMware Infrastructure Administration experience.
• Good written and oral communication skills.
• Good analysis and problem solving skills.
• Working knowledge of the following practices and concepts: technical standards and deliverables, event triage and troubleshooting techniques, log files, network protocols.
• Working knowledge of multiple IT platforms: Windows, Linux, VMware, Networking
• Working knowledge of current versions of the following products: Microsoft Office Suite, Visio.

Special Factors

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Future of Work

During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.

As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.

When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).

The working model that your role falls into will be communicated to you in the interview process - please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.