Job Description Role Description:

• This position will interact primarily with technologists in Consumer & Community Banking (CCB)
• Uphold expectations for the team and business partners to meet FBR standards of required content and renewals of CCB resiliency documents e.g., Technology Recovery Action Plans (TRAP) and Application Impact Assessments (AIA). Be proactive and serve as a point of escalation
• Assist application teams with coordination of resiliency test events
• Oversight and follow-up on non-compliant controls at an application and component level
• Engage regularly with peer and senior Technology and Business leaders to keep focus on resiliency; be visible and available to partners
• Lead the team through Action Plan resolution, internal opportunities and overall strengthening of CCB Recovery Plans; drive simplification of processes and procedures
• Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support and guidance, as needed
• Likewise, be an advocate for stakeholders to inform the resiliency program where there are opportunities for improvement
• Develop firmwide relationships (CIB, AWM, CB, etc.) to generate best practice sharing
• Extract data from multiple data sources, merge, and perform analytics
• Ability to succinctly document requirements and work with other teams to implement
• Automate processes to reduce toil
• Manage updates to the comprehensive data and reporting roadmap. Provide visibility into delivered items and the prioritized backlog.
• Partner with the report and dashboard development team to understand end-to-end process and rate of delivery for solutions. Ensure current priorities are in line with expectations of CCB teams.
• Perform deep dive analysis on data sets to confirm customer's requirements or questions.
• Provide recommendations to management based on data driven insights.
• Test changes to dashboards/reports to ensure accuracy and reliability.
• Deliver ad-hoc report creation and/or analysis with speed and quality. Convert recurring requests into automated self-service options.
• Publish and maintain documentation of rules and logic for analysis and reporting.

Experience:

• Technology experience is required - Engineering, programming, infrastructure experience
• Mainframe environment experience preferred
• Windows Administration experience
• Strong advanced Excel skills required
• Dashboard creation and maintenance
• SharePoint administration and maintenance
• Java Script maintenance and updates
• ETL and Analytics leveraging data from multiple data sources
• JIRA
• Application recovery
• Program, project, or product management and organization skills
• Proven success in leading a team or function with a focus on metrics and high quality
• Demonstrated success in managing effective relationships within the firm, at multiple levels
• Experience in Resiliency and/or CCB and/or a horizontal function supporting multiple Lines of Business is preferred
• Demonstrated examples of process simplification with a risk and controls mindset
• Clear and concise verbal and written communication to various levels in the organization
• Confident and strong executive presence
• Business continuity accreditations are favorable (e.g., Certified Business Continuity Professional, CBCP)
• Strategic thinker complemented by tactical initiative

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.