VOIP Engineer

| Omaha, NE
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Job Description

We are a rapidly growing and highly capable development team building applications to support customer service for Financial Institutions. Contact Service Technology Team at Fiserv is hiring a Lead VoIP Engineer, for the deployment and support of our VoIP and Call Center platform. We practice Agile with a startup mentality, which allows for us to work with the latest leading-edge technologies and cloud-based platforms. As an VoIP Engineer you will deploy VoIP solutions to our clients and provide support. The project at hand is modernization of IVR, VOIP and Omni-Channel . Y ou will play a critical role in integrating and customizing vendor software with Fiserv Core platforms. This is a fast pace environment to bring new and redesigned products to market.

Basic Qualifications for Consideration:

  • Minimum 5 years of experience in VoIP deployment and support.
  • Conduct architecture/design reviews for VoIP solutions
  • Skilled in upgrading old technology stacks to transition to leading technologies
  • Demonstrated ability to recognize business needs, analyze requests, recommend solid technical solutions, and lead in delivering the solution
  • Proven experience creating design documents and assisting with the architecture.
  • Strong analytical and problem-solving skills, and relentless attention to detail
  • Manage and serve as a mentor to support personnel to drive the adoption of best practices and expand the organization's knowledge
  • Partner with the Test Leads to guide the overall test strategy and test execution
  • Refine the user stories and implementing complex business rules into the application/product as prioritized for delivery
  • Able to deliver software in a highly compliant and regulated environment for the Banking Industry.
  • Assist in defining the process models to enable the adoption of DevOps methodologies.
  • Ability to handle multiple tasks with accuracy, able to prioritize effectively and meet deadlines


Preferred Skills, Experience, and Education:

  • Bachelor's Degree or higher in Computer Science / Engineering
  • Understanding of SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways and SBC devices
  • Ability to understand complex network topologies, NAT traversal, Firewalls, Information Security, troubleshoot packet loss and delay, jitter, CODECs
  • Having experience supporting contact center environments, CTI, PBX, ACD, IVR, CRM and Web technologies.
  • Experience with Linux, MySQL and Windows environment. Network certification preferred.
  • Need to be comfortable working in a fast-paced team environment. We operate under pressure and must hit strict timelines to be successful.
  • Must have a passion for customer satisfaction. The team strives to solve our customers' issues on the first try.
  • Need to be able to take complex information and present it in a clear, concise manner and be able to explain it further if required.
  • High quality written and verbal communications and leadership skills to foster strong team collaboration



Individual Skills:

  • Great communication, collaboration, teaming, self-management, and organization skills
  • Analytical skills in problem solving and troubleshooting
  • Excellent interpersonal skills with the ability to quickly develop working relationships
  • Personally motivated to excel in assignments, continuously self-educate, and mentor other team members
  • Assertive, with the confidence to voice issues/roadblocks and provide insights across the team
  • Brings a high-energy, positive, and passionate outlook to the role with a sense of ownership


Travel required:

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World's Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

More Information on Fiserv
Fiserv operates in the eCommerce industry. The company is located in Brookfield, WI, Dublin, OH, Parsippany, NJ, King of Prussia, PA, Stafford, TX and Sugar Land, TX. Fiserv was founded in 1984. It has 30686 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all jobs at Fiserv, click here.
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