Job Description Associate - Voice recording engineer - -
Applies strong software development practices in building and deploying solutions
- Writes clean, well-documented, and well-tested code using Test-Driven-Development
- Works with development teams throughout the software life cycle ensuring sustainable software releases
- Ability to leverage analytics, usage patterns and telemetry to understand, troubleshoot and resolve issues and build proactive measures to mitigate future issues
- System thinking - Lead and participate in performance tests: identifying bottlenecks, opportunities for optimization, and capacity demands; participate in systems design & architecture reviews associated with Resiliency and Telemetry implementation
- Understanding of SLOs, SLIs and error budgets to ensure stability and performance
Additional Build Automation Skills
- Working knowledge of configuration management practices and tooling
- Ability to create and deploy infrastructure code through industry standard tools
Technical Skills• Coding: Python, Java Programming• Implementing a CI/CD Pipeline• Microservices Engineering• Operating Systems: Big Data / No Sql / Linux / Windows• Version control / Automation: Git and GitHub / Ansible• Docker Containerization• Kubernetes
Work with development teams throughout the software life cycle ensuring sustainable software releases
Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
Build and drive adoption for greater self-healing and resiliency patterns
Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands
Participate in the 24x7 support coverage as needed
Define and implement SLOs, SLIs and error budgets to ensure stability and performance
Define, create and track application analytics in support of SLOs
Design, code, test and deliver software solutions to improve our existing systems
Participate feature delivery ensuring reliability, scalability, resiliency, and operational stability from the outset
Manage production application delivery through CI/CD pipelines
Respond to priority incidents and facilitate blameless post-mortems
Action automated alerts with troubleshooting and problem resolution.
Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
Create and maintain documentation/tooling needed for an effective production support
Participate in the 24x7 support coverage as needed
Experience & Qualifications
Bachelor's degree or equivalent experience in a software engineering discipline
Mastery in at least two or more software languages (e.g. Python, Java, Go, etc.) with respect to designing, coding, testing, and software delivery
Adept in the development of automated tools, systems, and services in multiple technology domains
Advanced knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems)
Proficiency in service-level changes to a system and troubleshooting components
Expertise in product and infrastructure support
Knowledge of risk and controls landscape, ensuring company-wide standards are met
Ability to execute within a customer-centric environment
Experience of defining and implementing Service level objectives and indicators
Experience in one or more software languages including Java
Advanced knowledge of monitoring and visualisation tools (AppDynamics, Splunk, Grafana)
Good knowledge of internet protocols and web services (HTTP, DNS, REST, JSON)
Proficiency in implementing CI/CD pipelines (Jenkins, GIT, Maven)
Experience of database technologies (SQL)
Cloud computing (Cloud Foundry, AWS)
Microservices architecture
Infrastructure as code (Terraform)
Databases (CockroachDb, MariaDb, NoSQL)
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.