JPMorgan Chase
Dallas-Fort Worth, TX

Voice Recording Engineer (Dallas, TX)

| Dallas-Fort Worth, TX
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Job Description Associate - Voice recording engineer - -
Applies strong software development practices in building and deploying solutions
- Writes clean, well-documented, and well-tested code using Test-Driven-Development
- Works with development teams throughout the software life cycle ensuring sustainable software releases
- Ability to leverage analytics, usage patterns and telemetry to understand, troubleshoot and resolve issues and build proactive measures to mitigate future issues
- System thinking - Lead and participate in performance tests: identifying bottlenecks, opportunities for optimization, and capacity demands; participate in systems design & architecture reviews associated with Resiliency and Telemetry implementation
- Understanding of SLOs, SLIs and error budgets to ensure stability and performance
Additional Build Automation Skills
- Working knowledge of configuration management practices and tooling
- Ability to create and deploy infrastructure code through industry standard tools
Technical Skills• Coding: Python, Java Programming• Implementing a CI/CD Pipeline• Microservices Engineering• Operating Systems: Big Data / No Sql / Linux / Windows• Version control / Automation: Git and GitHub / Ansible• Docker Containerization• Kubernetes
Work with development teams throughout the software life cycle ensuring sustainable software releases
Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
Build and drive adoption for greater self-healing and resiliency patterns
Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands
Participate in the 24x7 support coverage as needed
Define and implement SLOs, SLIs and error budgets to ensure stability and performance
Define, create and track application analytics in support of SLOs
Design, code, test and deliver software solutions to improve our existing systems
Participate feature delivery ensuring reliability, scalability, resiliency, and operational stability from the outset
Manage production application delivery through CI/CD pipelines
Respond to priority incidents and facilitate blameless post-mortems
Action automated alerts with troubleshooting and problem resolution.
Lead and participate in performance tests; identify bottlenecks, opportunities for optimization, and capacity demands.
Create and maintain documentation/tooling needed for an effective production support
Participate in the 24x7 support coverage as needed
Experience & Qualifications
Bachelor's degree or equivalent experience in a software engineering discipline
Mastery in at least two or more software languages (e.g. Python, Java, Go, etc.) with respect to designing, coding, testing, and software delivery
Adept in the development of automated tools, systems, and services in multiple technology domains
Advanced knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems)
Proficiency in service-level changes to a system and troubleshooting components
Expertise in product and infrastructure support
Knowledge of risk and controls landscape, ensuring company-wide standards are met
Ability to execute within a customer-centric environment
Experience of defining and implementing Service level objectives and indicators
Experience in one or more software languages including Java
Advanced knowledge of monitoring and visualisation tools (AppDynamics, Splunk, Grafana)
Good knowledge of internet protocols and web services (HTTP, DNS, REST, JSON)
Proficiency in implementing CI/CD pipelines (Jenkins, GIT, Maven)
Experience of database technologies (SQL)
Cloud computing (Cloud Foundry, AWS)
Microservices architecture
Infrastructure as code (Terraform)
Databases (CockroachDb, MariaDb, NoSQL)
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • CloudFoundryLanguages
    • AzureLanguages
    • KubernetesLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • AWS (Amazon Web Services)Frameworks
    • AccessDatabases
    • CassandraDatabases
    • DB2Databases
    • MariaDBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • DynatraceDatabases
    • Splunk Databases
    • PromtheusDatabases
    • GrafanaDatabases
    • ConfluenceManagement
    • JIRAManagement

What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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