Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

UC Engineer II

Sorry, this job was removed at 9:56 a.m. (CST) on Thursday, October 28, 2021
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Our Opportunity:

The Unified Communicatons Engineer’s role is to design, install, support, and maintain telecom technologies and unified communications systems including CUCM, Unity, UCCE, CVP, Zoom and Slack. This includes configuring, diagnosing, repairing, upgrading, and optimizing all VoIP, voicemail, PBX communication systems, Collaborations tools, 24/7/365 multisite Call Center and video conferencing environments.

In this role you will be responsible for the call routing and configuration of voice applications while working with and interacting with our design and architecture leads, project management team, developers and system engineers. If you have experience with multi-site and call center environments , we want to talk to you!

What You'll Do:

  • Responsible for design, architecture, implementation and delivery of our Cisco voice/video systems
  • Support, Develop and maintain different call flows to integrate with 3rd party applications such as SQL DBs, Oracle service Cloud, Call recording solutions, WFM, etc
  • Support, Develop and maintain Finesse workflows and desktop settings
  • Perform analysis and diagnosis of complex voice and data network issues
  • Support Cisco Contact Center infrastructure and its associated software including (CUCM, Unity, UCCE, CUIC, Finesse, CVP, NICE IEX, Cisco Expressway, CRM - Oracle Service Cloud)
  • Collaborate with other systems engineers/vendors for upgrades of operating systems, applications, hardware, etc

What You'll Need:

  • 5+ years of UCCE experience, installing and advanced configuration of Cisco CUCM/UCCE platforms
  • Understanding of Cisco routing and switching technologies
  • Knowledge of Cisco Unified Contact Center Enterprise (UCCE or UCCX), Cisco Unified Communications Manager (CUCM), Cisco Unified Communications Manager solutions, and CUBE.
  • Cisco Customer Collaboration technologies, including UCCE version 12 or higher, Finesse, CVP and CUIC
  • Expertise on configuration and administration of Voice Features
  • Knowledge of CISCO UCCE environments to diagnose both application and infrastructure outages
  • Experience with monitoring tools such as Solarwinds, Grafana, Splunk and Cisco RTMT
  • Experience managing Telecom carriers
  • Knowledge of Voice recording applications such as RedBox, NICE IEX, Clarabridge, OSvC, etc
  • Knowledge of MS SQL
  • Position may require travel
  • Must be willing to participate in on-call rotation shifts

Bonus:

  • Experience/Knowledge of UCaaS (Cisco, InContact, Connect, etc)
  • Advanced technical knowledge of Cisco UCCE - ICM, CVP, CUIC and Finesse
  • Scripting experience Cisco tool set including UCCE/UCCX, Call Manager and CVP

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact HR at chewy dot com
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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