Tool Progression Services Engineer II (SED-MS-OR)) at Hitachi (Portland, OR)

| Portland, OR
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Description

COVID-19 Vaccination Requirement: Hitachi High-Tech America, Inc. ("HTA") requires all employees to be fully vaccinated against COVID-19. All new hires will be required to provide proof of their vaccination status prior to their start date and will need to receive the second dose of the Pfizer or Moderna vaccine or the single dose of the Johnson & Johnson vaccine on or before January 4, 2022, or no later than two weeks prior to their start date with HTA, unless they request and receive a medical or religious accommodation.

Remote Working: Customer Remote - Onsite 100% / Remote 0%

COMPANY: Hitachi High-Tech America, Inc. ("HTA")

DIVISION: Semiconductor Equipment Division (SED)

POSITION: Tool Progression Services Engineer II

TRAVEL: Up to 80% (domestically and internationally)

POSITION SUMMARY

The Tool Progression Services (TPS) team is a globally mobile department that supports customers worldwide. This position is will be expected to travel approx. 80% of the time to various customer locations to provide semiconductor equipment support including de-installation, installation, conversion and quality assurance (QA) activities on semiconductor etch equipment including M712E, MU172E, M712XT and M9010.

The TPS Engineer II works closely with customers to ensure customer satisfaction is achieved by meeting their needs of the business including but not limited to: ensuring quality of service and product has been provided and being able to meet project and ramp timelines as established. The TPS Engineer II is responsible for ensuring that these activities are met while ensuring compliance with cleanroom requirements/procedures and safety protocol/procedures.

PRIMARY RESPONSIBILITIES

Workers in this project-based position perform their duties at our customer sites and are responsible for:

  • Meeting project requirements and timelines in supporting aggressive ramps and tool implementation (prior to the tool being placed in sustaining phase)
  • Coordination and technical support for de-installations, installations, conversions/upgrades and quality assurance at customer sites worldwide
  • TPS Engineer II will be taking the lead on tool installations i.e. controlling work milestones and set the work activity pace for the day based on project timeline. They will also be responsible for providing training and mentoring for level one TPS Engineers
  • The TPS Engineer II is responsible for working autonomously at times and will be making decisions and judgement while engaging in project activities at the customer site
  • Support HTA/SED's factory and business office in Japan on various projects (i.e. gather new tool data, non-conformity reports, etc. and provide feedback back to Japan)
  • Will be required to work with Kasado representatives to learn best known methods (BKM) and technical approach to new tools being prepared to be implemented at customer locations.
  • Work closely with other functional areas i.e. Field Service/sustaining team to continually improve customer satisfaction
  • Work closely with office in Japan and HTA install teams to support customer projects and timelines
  • Work closely and will highly interface with the customer to ensure their deadlines and requirements are understood and met. This role will provide direction and guidance back to the customer based upon tool specifications, best known methods (BKMs), technical expertise, etc.
  • Maintain a clean and safe working environment while adhering to clean room protocols and safety procedures
  • Ensuring attention to detail is followed as it pertains to providing quality of service and product to the customer prior to releasing the tool to the customer for sustaining/production
  • Must be willing to backfill and provide support in a field service/sustaining role as needed and applicable


EDUCATION, LICENSES, and/or CERTIFICATION REQUIREMENTS

  • Associate degree in related field or equivalent combination of education and work experience


EXPERIENCE and TRAVEL REQUIREMENTS

  • Minimum Five years' (5) of related industry experience
  • Will be required to complete HTA specific training i.e. Level I, II and III as it pertains to HTA specific semiconductor etch tools and pass the related certifications.
  • 80% domestic and international travel


KNOWLEDGE, SKILLS, and/or ABILITIES REQUIREMENTS

  • Have a thorough understanding of plasma or RF etch systems and troubleshoot simple technical issues.
  • Demonstrates strong verbal and written communication skills in English
  • Must be proficient in using Microsoft Office applications (with emphasis on Excel, Word, and Outlook)
  • Must be able to work and support a team environment including the ability to engage with team members and provide mentoring and training.
  • Must be able to work the required shift (7:00 AM to 4:00 PM Monday-Friday) or as determined. In some cases, the business may require additional hours/weekend support based on business demands and project needs
  • Will also require the individual to be punctual and dependable due to the nature of the business
  • Ability to apply technical competency, methods, practices, etc.
  • Must be able to read and interpret conversion documentation and installation
  • Must be able to read and understand electrical and mechanical installation packages
  • Proficiency with the following tools: digital multimeters, associated hand tools, levels and jacks, calipers and micrometers, surface plates, etc.
  • Must be self-motivated, work independently and able to work for extended periods of times at different customer sites
  • Requires excellent project management skills (meeting project timelines, keeping service activities organized, prioritizing tasks, flexibility with tasks in a customer environment that may change or evolve while actively servicing project work, etc.)
  • Must be able to follow instruction or direction
  • Must be able to travel internationally and domestically (up to 80% of the time) with short notice based on business needs


Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
More Information on Hitachi
Hitachi operates in the Fintech industry. The company is located in Santa Clara, CA. Hitachi was founded in 2022. It has 33676 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 256 open jobs at Hitachi, click here.
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