Technical Marketing Engineer - Cloud

| San Francisco, CA
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The Cisco Meraki team is seeking a creative and driven Technical Marketing Engineer to support product management activities for the Cloud team. This team covers product areas such as the user experience, API, developer ecosystem, and backend infrastructure. Your mission will be to own the next-generation cloud-connected hardware strategy. You’ll also expand Meraki’s cloud management capabilities and collaborate with a number of product teams across the org (wireless access points, network security appliances, intelligent video cameras, and more).

Meraki is changing the way the industry thinks about networking, and you will continue to drive this innovation. You will team up with forward-thinking engineers and customers to help ensure that we have the best user experience and the most sophisticated cloud platform in the industry.

As a Technical Marketing Engineer, you are the authority on our cloud platform and will ensure the continued success of Meraki by driving feature development, customer issues, and large-scale infrastructure projects. You will collaborate with an outstanding Engineering team to build the future of the Meraki Cloud platform. You will work in partnership with our Sales team to ensure we continue to grow our happy customer base. As a TME you will also work together with our Support team to analyze and resolve critical issues. You will lead the product and will handle every aspect to ensure it is #1 in the market. 

Responsibilities:

  • Serve as the authority and key technical advisor for the Meraki Cloud 
  • Represent the product’s features, roadmap, and strategy to partners, customers, and executives
  • Work with engineering teams through design, development, testing, launch and iteration of new features and infrastructure
  • Drive cross-team initiatives, investigations of customer issues, and understanding feature requests
  • Produce technical documentation, best practice documents, and deployment guides for internal and external use across the company
  • Build relationships with the Meraki Sales team and customers, and act as the primary technical point of contact for some of our most sophisticated deployments

What we’re looking for:

  • Degree in CS, EE, or a related technical field
  • 3+ years of work experience in software development, data center and/or cloud technologies
  • Experience in technical support, product testing, or QA preferred
  • A passion for learning about networking, cloud, and emerging ground-breaking technologies
  • You have a strong sense of customer empathy to care deeply about top customer problems
  • The ability to easily communicate complicated concepts to non-technical people
  • A motivated, can-do demeanor with an intuitive understanding of product quality
  • You love solving technical problems in creative ways

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco requires all new hires to be fully vaccinated against COVID-19 in the U.S., unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on the region.

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Technology we use

  • Engineering
    • C++Languages
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    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Network Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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