TECHNICAL IMPLEM ENGINEER 3

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Location

Fully Remote - U.S. #LI-remote

Title
Technical Implementation Engineer 3

Overview of Position

Responsible for the implementation, testing on Change Healthcare Cardiology products, as well as providing Tier 2 level of technical support and troubleshooting (hardware/software/network) to both internal and external Change Healthcare customers. This includes installing and unpacking hardware, installing/upgrading/configuring servers and workstations, to ensure that system performance is in accordance to specifications for optimal patient care/regulatory requirements. Responsible for integration of Change Healthcare Cardiology's solutions with other Change Healthcare and 3rd party products. These integrations include TomTec, Invia, Smart Link, and Emory.

What will be my duties and responsibilities in this job?

• Deploying, implementing, and configuring all purchased Change Healthcare Cardiology products and solutions
• Performing software and hardware installation and/or upgrade, system configuration, quality testing, and documentation according to Change Healthcare defined processes
• Test, benchmark, and verify that the implemented system is error free and functional prior to delivery to the customer
• Work closely with customers to benchmark, design, plan and implement optimal CIS (Cardiology Information Systems) solutions
• Responsible for onsite asset review included as part of the implementation and transition to the Support group
• Performing software and hardware installation and/or upgrade, system configuration, quality testing, and documentation according to Change Healthcare defined processes
• Responsible for all parts issued for builds which include counting, recording, exchange, replacement, report shortages and filing RMA reports
• Perform Final Quality Assurance for finished systems as assigned in accordance to Enterprise Imaging quality system
• Resolve technical problems, analyze, and evaluate issues that may occur during implementation

What are the requirements needed for this position?

• Bachelor's Degree in Computer Science; Computer Technology Diploma or equivalent or related experience
• Minimum 3 - 5 years of IT experience implementing Information Systems (or related) experience building and configuring systems
• Strong written and communication skills
• Strong analytical and problem solving skills
• Ability to handle concurrent and complex projects
• Excellent IT skills
• Experience with Windows based applications such as Word, Excel, and MS server 2019 and SQL 2019

What other skills/experience would be helpful to have?

• supporting both internal and external customers strongly preferred
• Self starter, able to work independently without supervision
• Strong Customer Service skills
• Strong time management and organizational skills

How much should I expect to travel?

This position may require 20+% travel. Build, Configure, Install, and upgrade Servers and Workstations. Build, Configure, Install, and upgrade Hemo Systems and Workstations

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Unique Benefits*:

• Flexible work environments
• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
• Employee wellbeing programs and generous health plans
• Educational assistance programs
• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
• Learn more at https://careers.changehealthcare.com
• *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Diversity and Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

Diversity and Inclusion:
• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when job-related and consistent with business necessity, we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.