LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a experienced and diverse team of employees. Our goal is to help teams build better software, faster. You'll join a small team from companies like Atlassian, Intercom, and GitHub, and you'll have an immediate impact on our product and customers. We are hiring a Technical Curriculum Developer for our Professional Services team and are looking for a creative and innovation professional who can drive strategic projects across EMEA and North America.

By joining LaunchDarkly, you will work with software development teams at some of the most advanced companies across industries, including Technology, Finance & Insurance, Pharmaceuticals & Life Science, Entertainment, and more.

• Collaborate with our internal Partnerships team to build curricula that serves our reseller and service partner audiences, from basic product training and enablement to more sophisticated technical engagements.

• Design, build, and maintain high-quality online courses, learning paths, live trainings, and various enablement materials to help our customers, partners, and team members implement and use feature management and the LaunchDarkly platform.

• Collect requirements and create curricula based on a blend of company strategy, team priorities, feedback from internal stakeholders, and input from customers.

• Partner with various teams around LaunchDarkly to incorporate training offerings into our documentation, in-app support platform, marketing campaigns, customer success programs, and more.

• Establish and monitor activity and effectiveness metrics of training initiatives, making adjustments and iterating regularly to improve impact.

• 5 to 7 years of experience in the development of training content for self-paced (eLearning) and instructor-led instruction for the software field of which 2 of those years are working with partners; SaaS software experience preferred

• Experience designing and developing omnichannel learning programs across all delivery mediums and content types (mobile learning, eLearning, video, gamification, virtual learning, live simulation, and live classroom)

• Experience writing for a technical audience such as software developers, implementers, and administrators

• Demonstrated knowledge and proficiency in instructional design, including training task analysis, writing objectives, curriculum and lesson planning/design, implementation, and evaluation.

• Proven ability to define, track, and communicate learning effectiveness metrics to improve curriculum and ensure overall impact and value

• Excellent technical writing and editing skills, with the ability to write effective copy, instructional text, audio scripts/video scripts

• Proven ability to simplify complex information into an easy-to-understand format

• Content authoring skills in Articulate Rise, Storyline, Evolve, Captivate, or similar

• Visual and graphic design skills

• Proven ability to accept, manage, and act on feedback from collaborators, instructors, and end-users

• High standards for work quality, self-motivated, able to work with minimal supervision

Preferred Qualifications:

• DevOps, Continuous Integration, and Continuous Delivery

• Linux, Docker, and Virtual Machines.

• APIs and related technology

• Software development lifecycle

• Directory systems (LDAP, Active Directory, Azure)

• Software-as-a-Service, cloud-based solutions

• Identity management systems (SailPoint, Okta, PingFederate), role-based access control (RBAC), or other identity and access management technologies

Education:

• BS or MA in Instructional Design (or similar) with a computer software background; or BS or MA in Computer Science (or similar) with an instructional design background; or equivalent experience.

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