What You'll Do?
Do you have a reputation for being highly technical? Are your peers in awe of your logical troubleshooting skills? Could you be described as having an innate passion for driving improvement? If so, then Cisco's Server Virtualization support team seeks you!
As an engineer in the Technical Assistance Center (TAC), you would work on problems at a deep technical level not normally experienced in a typical enterprise environment. Products supported will include the Unified Computing Systems (UCS) server line, management software, virtualized switched, hypervisors, server operating systems, and a cutting-edge cloud solution. You would be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.
Who You'll Work With?
Our team is the primary face of Cisco support to customers and partners. You'll get to work with a wide variety of individuals and partners that seek your technical support. The global set of engineers within the Server Virtualization TAC are a trusted resource of technical knowledge. No one can know it all, so you will aid one another according to areas of expertise. Given the wide array of products Cisco has, cross-technology collaboration is also encouraged. We interact with many other departments internally such as account teams, developers, supply chain, professional services organizations such as Advanced Services, and many more. We are well-connected, which means there is the ability to learn and influence continually.
Who You Are?
You will be a vital part of our team and your abilities include working knowledge of networking industry products and protocols. You have crisis leadership skills and can handle critical customer issues/problems. Utilizing a vast number of resources provided to identify and resolve issues before engaging subject matter experts/technical leads is how you roll.

• You can create Methods of Procedure (MOP) and action plans for post-sales projects.
• You have also utilized a technical service lab to recreate and resolve customer issues.
• Enjoy contributing ideas of how we can improve as a team, automate processes/tasks, and are willing to test ideas and mentor colleagues and/or customers via presentations or documentation (technical tips, etc...).
• You understand the importance of identifying and submitting software defects to improve product quality.
• Beta Support - drive successful new product introduction in partner labs and customer live network.
• Perform ad hoc analyses and tasks as assigned

Required Skills

• You have achieved 8+ years' experience or graduate school equivalent in the telecom industry.
• Your knowledge of Linux/Solaris/Unix on x86 server platforms is second to none.
• Are comfortable working in Virtual environments such as VMWare, KVM or Hyper-V
• Have a proven foundation in IP-related protocols including TCP/IP, UDP, VLANs, and general Routing and Switching protocols.
• You are a guru in the Linux environment
• Experience with scripting and automation tools/languages
• Clearly understand Virtual Network Functionality
• Strong written and verbal communication skills.
• Experience with high availability service provider or data center environments and provided Remote Customer Support
• You are work experience includes System Design, Configuration Management, Development and Deployment of virtual services in multiple environments
• Are comfortable working in Virtual environments such as VMWare, KVM or Hyper-V ( Can include Redhat or Suse)

Desired Skills:

• An associate degree or military service will also be considered.
• Cisco, Microsoft, and VMware Certifications. (Redhat or Suse certifications)
• HP, IBM, or Dell server support.
• Specific knowledge of products within Cisco's Collaboration, Data Center, Security, Voice, Wireless, Routing, or Switching portfolios.
• Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting, etc.)

Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.
We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.